Technical Project Manager

Job Description
Technical Project Manager
Remote-Americas
Monday to Friday 8:00 am to 5:00 pm
The Technical Project Manager is tasked with providing client-facing expertise around the installation and setup of licensing compliance software products (LicenseHQ and License Pro) while guiding the client through the implementation process and successfully transitioning new clients to the Support Team. This individual will act as the liaison for clients throughout the implementation process by conducting conference calls with the client, testing client data, providing feedback, troubleshooting and diagnostics, and managing the relationship through the process.
Some of the things you will be doing:

• Conduct client conference calls to begin the implementation process

• Interact directly with clients about the implementation process, software requirements and options, data testing results, and understanding client needs and requirements

• Work with clients and internal departments to successfully complete the implementation of a new software system

• Actively participate in project meetings to discuss issues and offer recommended solutions based on best practices

• Provide proactive follow-up with customers prior, during, and post project while notifying project escalation contact(s) of any critical issues that arise

• Maintain clear, concise, and timely notes in the CRM system as it pertains to the project and client by providing all details around each customer communication

• Understand the position function and how it relates to other functional areas and the intersection points between departments

• Develop a working knowledge of all processes within the department and demonstrate a high level of competency around software product setup and troubleshooting various problems and situations

What technical skills, experience and qualifications do you need?

• Bachelor's degree in finance, accounting, business, or a technical discipline such as management information systems or computer science.

• Relevant work experience can be submitted for educational requirements if expertise is commensurate with the skills sought for the position.

• PMI PMP certification a plus.

• Project management experience focused on software implementations is considered a plus.

• One or more years of experience working in the licensing field considered a plus.

• Must have the ability to learn new software and systems quickly with the ability to handle multiple clients and projects.

• Excellent written and verbal communication skills, customer service skills, and the desire to work in a team environment while also functioning independently with minimal oversight.

• Must be proficient (required) or knowledgeable (desired) in the following:

• NetSuite CRM or related system (desired)

• Microsoft Word (required)

• Microsoft Excel (required)

• LicenseHQ or License Pro(desired)

• Must be able to sit for long periods of time

• Must be able to be on the phone for long periods of time

• Must be able to input (via keyboard) all client notes and meeting notes into computer

• Must work well under pressure-meeting multiple, and sometimes conflicting, deadlines

*Up to 10% travel
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About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.

• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

• Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.

• CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.

• Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.