Technical Project Manager - Integrations

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About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Who We Are
We come from diverse backgrounds and prefer it that way! Our differences are a key part of our values. Our objective is to maintain the transparent environment we thrive in while embracing the unique perspectives we bring as individuals. A diverse, equitable and inclusive workplace touches every aspect of Zoom's success. You are welcome here!
About the Role
As a Technical Project Manager at Zoom, you will be leading the next stage of our Custom Backlog Management with requests coming from Clients and Prospects. You will collaborate with our Software Engineers, Data Analysts, and the outsourced labeling vendor. The Zoom Support and Customer Success teams own the 'What', the Engineers & Analysts own the "How", you will own the 'When,' and together with Tech Leadership define the 'Who'.
Responsibilities

• Integrations: Working with teams from 2 different spectrums/cultures in terms of acquisition and bring everyone on the same product/engineering process/development.
• Become a Zoom product expert and utilize your knowledge contributing to our client product backlog to make our clients' experience better
• Review and prioritize custom requests for our software engineers and data analysts
• Split your time 50/ 50 with internal project management and client facing projects for rollouts including new beta programs
• Collaborate with Zoom's Support, Customer Success, and Technical Project Management teams to maintain alignment on operational discipline and standards
• Track KPIs of the project(s) and lead regular sprint reviews and presentations

About You

• 2+ years of experience as a project and/or program manager in SaaS industry and/or a background overseeing multiple technical projects simultaneously.
• A stellar skillset of collaboration, planning, influencing, prioritization, and time management
• Ability to understand basic data analytics and reporting
• Working knowledge of backlog management tooling, agile processes (kanban and associated workflows)
• Comfortable collaborating and completing projects with ambiguous requirements in your program and being able to communicate directly with less technical clients

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected] .
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here .
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