Technical Resource Coordinator

About Klick Health

Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And we’re still growing fast, even after two decades. What does that mean for you? As Klick experiences exponential growth year-over-year, so do the people who help make it happen. Because we’re constantly evolving and changing, we invest in talent early and often, to develop future leaders at all levels. We’re one of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing. We know that career paths are seldom simple and straightforward. And that's an asset. If you feel like you'd be a good fit for this role, we encourage you to apply and take the first steps to starting your career journey at Klick!

The Resource Coordinator is responsible for effective staff allocation, enabling efficient workflow and effectively reducing delivery risks within the SDLC. 

As a member of the Resource Management team working in the Technology practice you will report into the Director, Resource and Capacity Planning. The Resource Coordinator is responsible for executing the Resource Management strategy within a specific business unit and is a trusted partner to our business leaders. Using critical thinking and creative solutioning, the RC facilitates staffing placements taking into consideration completing business needs, project requirements, practitioners experience, availability and development plans.

The Resource Coordinator is primarily responsible for assisting with supply and demand management. The ideal candidate will have strong soft skills, superior communication and organizational skills, strong Excel skills and the ability to effectively multi-task. The Resource Coordinator provides timely, accurate, value-added reporting to leadership and project teams and works closely with other Resource Managers to analyze the data and effectively staff project teams.

Specific Duties and Responsibilities:

• Maintain optimal staffing utilization for multiple disciplines
• Allocate resources proactively and in real time
• Manage allocation of shared staffing pools via scenario planning and workload balance 
• Coordinate rapid change management 
• Identify workflow inefficiencies and enable adherence to best practices
• Maintain skills matrix

Qualifications:

• 4-5 yrs in professional services environment, IT operations or resource management office
• Effective verbal/written communication and presentation skills
• Strong multi-tasking skills and ability to prioritize workload to meet deadlines and high volume of change
• Ability to create impact and influence with negotiation to drive motivation and alignment
• Project coordination Mediation skills
• Create calmness and clarity
• Adept at thriving in a rapid change management environment
• Knowledge of SDLC

Nice to Have

• Familiarity with Resource Management Institute RMO best practices

#LI-Hybrid #LI-TH1

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.

We’re also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [email protected] and we will work with you to meet your accessibility needs and ensure you have a positive experience.