Technical Sales Engineer

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success.
People. Passion. Performance. It is these three success factors that make KSB the company it is today.
At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.

Title: Technical Sales Engineer, KSB SupremeServ
Reports to: Vice President, KSB SupremeServ AMN

Position Summary: Support and develop service activities in the North American region, focusing on high technology pump retrofit/replacements in a customer-centric manner. Collaborate with management to develop the strategic sales plan and drive its implementation to ensure the delivery of targeted profitable sales growth.

Responsibilities:

• Assist all Service Centers (SC) in the Region with Sales and Technical questions related to High-Technology equipment. Increase awareness of KSB SupremeServ products and services within the SC Network in the Region.

• Assist and guide SC in Troubleshooting at the equipment installation site, proposing improvements. Thus, sales are increased by offering profitable solutions for KSB SupremeServ and the customer.

• Coordinate and promote regional resources and capabilities during Customer interactions and job execution stages. Act as a liaison between SC and the Regional Application Engineering teams.

• Attend Customer-specific meetings with SC representatives and promote acceptance of the Company’s products and services.

• Act as a KSB SupremeServ representative to the Customer, ensuring that all KSB brand names are protected and that work is executed and meets the highest quality standards. At the same time, assist SC in unlocking a clear value proposition for the Customer.

• Develop and execute KSB SupremeServ work processes and methods in the area of responsibility and ensure adherence by all SC in the Region. Assist the SC teams with developing appropriate strategies, goals, tactics, etc., to benefit the KSB SupremeServ in the Region and KSB Group.

• Assist and ensure SC achieves profitable sales growth, focusing on retrofit/replacement business.

Qualifications:

• 10 years minimum experience in engineered pump business

• 5 years direct sales experience

• Knowledge of power plant systems, refinery applications, steel production

• Applications engineering/product selection experience a bonus

• Ability to prioritize schedule and work across multiple sales teams

• Ability to travel 70% of the time

• User of MS Office, CRM tools, CAD

• Ability to present to large groups (300+) as well as one on one

• Bachelor’s Degree, Engineering Degree preferred

• Fluent German Language Skills (a plus)

KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time. 

We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.