Technical Sales Support

TigerConnect transforms healthcare with the industry's most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor's offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We're a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
Critical Alert, a subsidiary of TigerConnect, has an exciting new opportunity for a Technical Sales Support.
As the Technical Sales Support, you will be the primary technical resource for our sales team. This role will be responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as a key technical advisor and product advocate for our products. The Technical Sales Support must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.
What You'll Own:

• Demonstrating the product to customers via webinar, on-site, or at events such as conferences and trade shows
• Participate in client-facing discussions with a wide range of audiences including C-Suite hospital executives
• Participate in all design reviews, both pre and post PO to ensure the solution design is accurate and sound design rules and principles are employed
• Produce accurate and up-to-date Critical Alert product/solution estimates and quotes based on input from Critical Alert Product Management
• Provides technical sales assistance to the sales team; lead technical system design discussion with customer, installation contractors or others as required. This includes but is not limited to walk through of job sites, proposal creation, and creation of statement of work, RFP responses and other associated duties

What You Bring:

• B.S. in STEM-related field preferred or equivalent, plus 1-3 years of experience in customer-facing, technical role
• Operational knowledge of hospital process applications, infrastructure tools, communication methodologies and trends, etc.
• Strong knowledge of nurse communication tools and solutions, telecom and/or application experience preferred
• Strong customer service, presentation and client relations skills
• Strong initiative, innovation, organization, and attention to detail are essential
• Familiarity with healthcare facility design, and construction processes
• Detailed technical understanding of information and computer technology
• Experience with Microsoft Office suite of applications (Excel, Word and PowerPoint)
• Ability to travel throughout the United States (10-20%)

How We Pay:

• We believe in paying fairly and equitably based on a number of factors including but not limited to work experience, interview performance, internal equity, geography, and expected level of responsibilities
• We are targeting a base hourly rate from $24.66 - $30.81/hr
• You will also be eligible to participate in our annual corporate bonus program

Perks & Benefits We Offer:

• Remote-friendly with teams across the US and internationally, plus prime office space in one of the major tech ecosystems of California complete with a loaded fridge and tons of other perks
• Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match
• Focus on mental and physical wellness through annual programs including reimbursements, company-wide wellness days, and volunteer opportunities
• Mission-driven team members who love what they do and go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows to allow for better patient care
• LinkedIn Learning License for you to continue self-paced learning

• Flexible time off policy for salaried employees with no limit on the number of days off

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We've been recognized as one of the Best Places to Work in Los Angeles (2022), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000's list of Fastest Growing Companies.
TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.