Technical Service Advisor

GILLIG LLC is the largest and most dependable manufacturer of Heavy-Duty Transit Buses in North America. Our customers are in all 50 states, and include cities, counties, transit districts, universities and major private fleet operators. We are headquartered in Livermore, CA.

GILLIG offers an excellent compensation and benefits package including 100% company-paid premiums for medical, dental and vision for employees and their families. Other benefits include a unique 401k profit-sharing plan and pension. 

GILLIG is seeking a highly motivated, problem-solving professional who can effectively support our customer with technical product resolution needs.  This individual will have the unique opportunity to join America’s leading transit bus manufacturer.  Currently, vehicle technology and the transition to zero emission propulsion systems require significant increases to customer support, advanced troubleshooting, and diagnostic capabilities, including vehicle telematics. 

This role will support requests for technical assistance, parts identification, general product support, as well as collaborate with internal and external customers to resolve issues.  Also, improving technician's ability to repair GILLIG product by delivering technical solutions necessary to diagnose as well as repair buses in a timely manner focused on quality support

• Diagnose/troubleshoot customer and supplier issues while tracking all information related to support within the Case File System
• Act as a liaison for product support between customers, field reps, factory personnel, engineers, buyers, and salespeople
• Assist in providing failure analysis of product problems
• Maintain TREAD complaints for preparation of entry into database
• Track and resolve in transit breakdown issues in a timely manner as well as arrange for credit of sublet tow and repair invoices
• Provides information on products to customers, potential customers, suppliers and GILLIG employees
• Assist customers and repair shops in proper preventive maintenance procedures and schedules
• Lead investigations into root cause and resolution with customer, supplier and cross functional GILLIG teams
• Act as an “on-call” advisor for one week each month supporting in transit issues during non-business hours
• Prepare diagnostics and repair bulletins for publication to field support network and/or customers
• Goal oriented with the ability to motivate and positively influence customers to achieve Customer Care objectives

• Bachelor’s Degree in Engineering or Business Administration or equivalent vocational, trade school or mechanical experience
• Minimum of three (3) years of product knowledge
• Ability to read blueprints and electrical schematics
• Good communication skills both written and verbal
• Excellent phone etiquette with the ability to decipher and resolve problems via phone
• Ability to use various computer programs to diagnose different bus systems 

• Primarily an office environment with occasional visits to the production floor
• Physical Requirements include sitting for long periods of time and walking
• May be required to work overtime or weekends based on business needs

Salary: $83,386 - $104,233

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor work visa’s now or in the future.

After 130 years, GILLIG holds strong to its family values and focus on its employees and customers. Our motivated and dedicated employees have a passion for quality and customer satisfaction. We are committed to building buses that connect communities, eliminate congestion, and contribute to a greener environment. Our Company pride is exemplified by the thoughtful design and quality craftsmanship present in every GILLIG bus. GILLIG’s steadfast focus on quality and unwavering commitment to exceptional customer service sets us apart from our competition.  

In compliance with the Drug-Free Workplace Act of 1988, GILLIG has a longstanding commitment to provide a safe, quality-oriented and productive work environment consistent with the standards in which the company operates. Drug abuse poses a threat to the health and safety of GILLIG employees and to the security of the company's equipment and facilities. For these reasons, GILLIG is committed to the elimination of drug and alcohol use and abuse in the workplace. All applicants must pass a drug test before beginning work.

GILLIG is an equal employment opportunity and affirmative action employer.