Technical Service Analyst

We’re RELEX, and our market-leading supply chain and retail planning platform combines revolutionary technology with the passion of our people to positively impact our customers, consumer brands and the world. We believe that technology should have a purpose, and ours helps reduce waste and CO2, champion sustainability and maximize customer satisfaction while minimizing operative costs. Whatever drives you, you’ll find it here. You can be the change at RELEX. 

 We ae now looking for a full-time Technical Service Analyst to join our RELEX family in Helsinki, Finland in our Global Continuous Services function. You will be part of an innovative team of Technical Service Analysts and Consultants, who will help you succeed in your new role.  

As a Technical Service Analyst, you'll become the go-to expert for RELEX systems, playing a pivotal role in ensuring seamless integration and smooth operation of our services. Your days will be filled with managing technical tasks, from the installation, configuration, and integration of RELEX applications in cloud infrastructure to troubleshooting complex technical issues that keep our systems at their best. 

In this role, you'll be a key player in RELEX implementation projects, including high-profile Tier-1 customer projects. You'll tackle escalations from the 1st line support team, investigating and resolving complex technical and performance issues. With a focus on precision, you'll design and build robust integrations between RELEX and our customer backend systems, handling the import, transformation, and export of large data sets with ease. 

Collaboration is key, and you'll work closely with internal and external project teams, communicating effectively to ensure every project is a success. You'll also have the opportunity to lead technical specification workshops, ensuring all tasks are completed on time and to the highest standards. 

Beyond the day-to-day, you'll contribute to our culture of continuous improvement, drive service phase enhancements within and across teams, and always have the goal of delighting our customers.  

What you’ll bring to the table:  

• Education and/or working experience in Software Engineering, Information Systems Engineering, Computer Engineering, or Computing Science
• Experience in programming/database/query languages & tool skills (e.g., SQL Server, SSIS, PowerShell, Java, JavaScript, or similar languages & tools skills)
• Experience in Windows Server environments
• Technical Troubleshooting experience
• Strong analytical, problem solving and teamworking capabilities
• Experience of working with external customers
• Experience in understanding, defining, and documenting customer requirements and then translating those into technical solutions
• Fluent communication skills in English  

What we consider as an advantage:  

• Strong interest in learning new and innovative technologies, as RELEX is continuously looking to improve our technical solutions and processes.
• Microsoft Azure Fundamental Certification

RELEXians can be found around the world, but here we’re based in Helsinki. We’re passionate about using our technology to improve sustainability and change the world. Our office provides a great space for you to socialise, exercise and even take time out in our relaxing areas. We make sure our unique approach to flexibility and work-life balance comes across loud and clear; we’re conveniently located, there’s plenty of public transport and you can even bring your pet to the office! 

Across RELEX, our people are supported and rewarded. In Finland, we go even further.  

As well as: 

• Flexible and hybrid working – work from wherever you want within Finland.
• Home internet benefit
• Extensive physical and wellbeing support
• Up to 8 weeks of annual leave per year 

We also offer a range of benefits to support you, your family and your life situation. We value your work-life balance and provide flexible hours. As we’re a diverse team of smart, motivated, and fun people, we also have an office gym and offer a mobile phone package and bike leasing. 

We will continuously screen applications and proceed with interviews already during the application period, so don’t wait to apply! 

The process will include the following steps: 

1. 1-hour cultural ad interview with your future team lead and one other team lead from the department.
2. 1-hour technical interview with members of your future team.
3. After that we will be ready to make an offer ! 

We’re on a journey with our pioneering technology and exciting growth, which is why we celebrate diversity and are committed to creating an inclusive environment for everyone. We can’t wait to see what challenges you’ll overcome and what problems you’ll solve. Join us and work with the best. Be curious. Be RELEX – apply today. 

If you have any questions about this position, Rebekka from our recruitment team will be happy to answer them: rebekka.gotter (at) relexsolutions.com