Technical Services Analyst

Headquartered in Atlanta GA, Logility is a leading provider of collaborative supply chain optimization and advanced retail planning solutions that help small, medium, large, and Fortune 500 companies realize substantial bottom-line results in record time. Logility Voyager Solutions is a complete supply chain management and retail optimization solution that features a performance monitoring architecture and provides supply chain visibility; demand, inventory and replenishment planning, Sales and Operations Planning, supply and inventory optimization, manufacturing planning and scheduling, and retail merchandise planning and allocation. Logility has more than 1,300 customers worldwide including Big Lots, Husqvarna, Fender Musical Instruments, Parker Hannifin, Verizon Wireless, and VF Corporation.

Logility is recognized as one of Atlanta's top workplaces and offers a fantastic, professional work environment coupled with a comprehensive benefits program. If you are a self-starter that is willing to take initiative in a challenging and rewarding environment, we want to hear from you!

DUTIES AND RESPONSIBILITIES

• Identifies and fulfills service requests in a timely fashion
• Identifies root causes of problems and manages to resolution
• Manages and resolves incidents to SLA guidelines. Liaises with other LMS staff and other teams
• Familiar with batch processing and able to restart quickly
• Ensures that batch runtimes and online performance are "optimal"
• Managed systems are highly available for online usage during agreed upon user access windows
• Manages changes to production environments. Make sure changes are planned, tested, approved, and tracked. Offers patches and services packs to clients proactively and quickly after release and ensures they are installed quickly when approved

POSITION REQUIREMENTS

• Strong personal qualities including communication, organization skills, attention to detail, teamwork, and reliability
• Broad IT background
• Familiar with working on Remote Desktops
• Structured Query Language ("SQL")
• Scripting using DOS command line, PowerShell, or other
• Knowledge of Windows technologies, networking, security, IIS, etc.
• Experience in a production support or managed services role
• Fluent Written and Verbal English

PREFERRED QUALIFICATIONS

• Experience with Service Management, monitoring, and / or performance tools
• ITIL certification (Foundation v3 or V4)
• Supply Chain Management experience
• Logility suite experience
• Microsoft Teams / Jira Service Desk / Azure DevOps / SharePoint
• Experience working Out of Hours / On Call