Technical Services Analyst

Company Description
Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
Job Description
Incident & Problem Management:

• Troubleshoots and accurately diagnoses and/or forwards IT related issues
• Walks users through the recommended problem-solving steps

Service Request Fulfillment:

• Provides software and hardware products as well as workplace equipment following work instructions
• Fulfills user and access management requests following work instructions
• Answers and/or forwards technical questions and supports users in all IT technical matters
• Learns technical change requests implemented by backend teams
• Asset-, stock- and demand Management
• Takes care of accurate stock and inventory management Prepares asset demands
• Executes disposals following work instructions

Projects & Improvements:

• Assists onsite with general IT build out tasks
• Participates in discussions for workplace improvements
• Learns differences in best practices for IT service processes Points out ambiguities and asks questions to improve day-to day operations
• Collaboration & Learning
• Improves craft as an Engineer and as a professional and widens horizon beyond current assignments, seeking to learn from peers, feedback, and observation, as well as from trainings and technical literature
• Reads and understands step-by-step guides and technical work instructions

This is a hybrid position (2 days per week) out of Mountain View, CA.
Qualifications
Minimum Qualifications:

• 1+ year of experience in desktop technical support
• HS Diploma or GED required

Preferred Qualifications:

• Technical study related to IT
• Experience with Microsoft Windows desktop operating systems and basic networking principles
• Experience with Microsoft Office 365
• Experience with Microsoft Intune
• Experience with MAC operating system support is a plus
• Experience supporting the IT needs of executive level leaders

Additional Information

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

DOE, salary $75K - $85K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.
All your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected] . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement . To be considered for this position, please upload your resume/CV.