Technical Services Analyst

Genius Sports in NYC is looking for candidates for a Technical Services Analyst position who can serve as an on-site support liaison between internal corporate executives and end users alike. Candidates must be able to effectively troubleshoot, analyze, prioritize, and resolve issues related to hardware and software in a timely and efficient manner. The Technical Services Analyst is a first point of contact for issues with end-user devices, IT related hardware in the local office, audio video technology and workplace applications and is part of the on-boarding and off-boarding, helping, and assisting in setting up and closing user accounts. Additionally, all applicants must possess strong customer service and communication skills (both verbal and written) along with a strong work ethic.

Role Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Provide user support via remote sessions, chat, email, and phone.
• Administer user accounts and groups in Active Directory or Azure AD.
• Perform software application installs and upgrades, including patch management.
• Provide application support of Microsoft Office 365 products.
• Assist in the creation of training material, help guides, installation guides and other product support material.
• Monitor “Help” request queue and manage any needed follow-up on existing tickets as needed.
• Input detailed documentation and resolution notes to ticketing systems and emails communications.
• Demonstrate excellent communication skills.
• Demonstrate exceptional personality skills.

Minimum Qualifications:

• Previous client service or helpdesk experience.
• Strong client-facing and communication skills (both written and verbal).
• An energetic, supportive, and collaborative team player.
• Experience in administering Microsoft O365. Google Apps and/or Active Directory.
• Strong understanding of Windows 10/11, macOS, iOS, Android, and Ubuntu Operating systems.
• Experience with VTC Solutions (Zoom, Slack, ect.).
• Python, PowerShell and/or Bash scripting experience is a plus.
• MDM and Azure AD experience are a plus.
• Knowledge of LAN/WAN connectivity, applications, hardware is a plus.
• Experience using Jira, Confluence, SharePoint.
• Time management and prioritization skills.
• Advanced troubleshooting and multi-tasking skills.

What’s in it for you? 

The salary for this role is based on an annualized salary of up to $70,000. This role will also be eligible to take part in Genius Sports Group's benefits plan. 

Our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities. For more details on the compensation and benefits package, please get in touch with our Talent team.

How we work

We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.

Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organization and continue to invest in our highly talented and diverse team of Geniuses. 

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.