Technical Services Engineer 2nd Shift

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills along with their deep technical experience to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server drivers cloud and infrastructure. This also includes services such as Atlas (database as a service) or Cloud Manager (which helps customers with automation backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion initiative teamwork and a great sense of humor to achieve exceptional results for our customers.

We are looking to speak to candidates who are based in Hawaii or near one of our West Coast offices for our hybrid or remote working models.

The Federal Risk and Authorization Management Program (FedRAMP) is a US government-wide program that provides a standardized approach to security assessment authorization and continuous monitoring for cloud products and services. Our FedRAMP program requires that anyone who is accessing customer data or metadata inside the Authorization Boundary be a US Citizen on US Soil. In order for us to triage and assign cases it is necessary to be able to identify available resources at any given time. For this reason the FedRamp team is composed of three separate shifts: first shift second shift and third shift. This posting is for Second Shift in which your working hours would be 12pm-9pm PST.

We are looking to speak to candidates who are interested in working out of our West Coast offices under our flexible or remote working models Monday to Friday for the first 6-9 months depending on ramping speed. Once considered ramped they will transition to a permanent Wednesday to Sunday work week to provide weekend coverage alongside other peers. Saturdays and Sundays are considered fully online workdays and not an on-call shift. Due to the 24/7 nature of our support organization certain events throughout the year will require volunteering for coverage outside one's normal work days or work hours (i.e. regional offsites regional holidays etc). These are typically announced weeks in advance with a sign-up system that considers equitability.

MongoDB is on a mission to change the way people think about databases. Along the way our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services it's our job to help these people.

You'll be working alongside our largest customers solving their complex issues - resolving questions on architecture performance recovery security and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects including software development of support tools for performance benchmarking and diagnostics. In addition you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem.

We consider all candidates with an eye for those who are self taught insatiably curious and multi-faceted.

It’s important for candidates to check off these boxes:

• Systems engineering experience including Linux performance memory management I/O tuning configuration security networking clusters and troubleshooting
• Should have a good understanding of Networking concepts and protocols (DNS TCP/IP SSL/TLS etc.)
• Storage engineering experience including NAS SAN SSD multi-pathing and caching
• Experience building and maintaining complex mission-critical production database systems
• Be able to read code and basic coding/scripting ability in one or more languages: Java Python Ruby C C++ C# Javascript node.js Go etc.
• Broad awareness of customer workloads and use cases including performance availability and scalability
• Experience analyzing issues holistically from the application tier through the database down to the storage
• Genuine desire to help people
• Ability to think on your feet remain calm under pressure and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Collaboration: willingness and ability to get help from team members when required and the good judgment to know when to seek help

• Experience managing large scale databases (e.g. RDBMS NoSQL)
• Experience with authentication systems such as LDAP Kerberos AD
• Experience using or managing MongoDB
• Experience using distributed version control systems and in particular git
• Experience using any cloud services stack such as AWS Azure or GCP
• Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators.

• Be a US Citizen

• In 3 months you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
• In 6 months you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
• In 12 months you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also you will be encouraged to handle technical escalations independently

MongoDB is built for change empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era enabling innovators to create transform and disrupt industries with software. MongoDB’s unified database platform the most widely available globally distributed database on the market helps organizations modernize legacy workloads embrace innovation and unleash AI. Our cloud-native platform MongoDB Atlas is the only globally distributed multi-cloud database and is available across AWS Google Cloud and Microsoft Azure.

With offices worldwide and over 60000 customers including 75% of the Fortune 100 and AI-native startups relying on MongoDB for their most important applications we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment guiding how and why we make decisions show up for each other and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups to fertility assistance and a generous parental leave policy we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability please inform your recruiter.

MongoDB Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Req ID: 1273373875

What We Do

The database market is big. How big? Well according to IDC it’ll reach $153 billion by 2027. And MongoDB is at the forefront of that innovation with thousands of customers across the globe. We empower developers and businesses to build and deploy the applications they want wherever they want.

Why Work With Us

We are ambitious. We are passionate about creativity. And we believe the best paths are the ones we have yet to forge.

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