Technical Services Engineer

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks - like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

The Technical Service Engineer is responsible for the trouble-shooting, repairing, maintaining, upgrading, installation and setup of Stryker Products both in-house and in the field accross Russia.

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• To diagnose and fault find company products on site and in the field
• To undertake the servicing and repair of company products to the required standards
• To undertake the testing of company products and provide fully completed test and service reports
• To perform upgrades on company products as required
• To provide reporting on all aspects of work within the office, on field accounts and in-field issues
• To place orders for necessary fixtures, spare parts and local instrumentation needed for repairs
• To support Stryker employees/service partners/dealers with information about all steps of the servicing or status of repair of the respective products via e-mail or phone as required
• To perform installation and setup for Stryker products on site or in the field as required, including assembling, dissembling and turnover of demo equipment
• To provide technical information support for Finance, Logistics & Operations, RAQA, Legal, Sales & Marketing team members in responding to customer queries to ensure flawless workload of Technical Service including importation of fixtures & spare parts, service agreements with dealers and service contracts with clinics
• To be the partner with Business development team to ensure the best client service delivery and enhance customer satisfaction
• To ensure all relevant repair/service information is filed in line with Stryker standards
• To ensure all necessary steps for securing Russian local Service license including but not limited Calibration process of standard tools is prepared on time annually
• To provide feedback and suggestions as well as actively contribute to the implementation of improvements in the quality and/or process of the Technical Services related activities
• To organize and maintain stock of spare parts and equipment loaner park
• To stay up to date on compliance and legal aspects related to the role

• Engineering background in Mechanical, Electrical or Biomedical field
• A first significant experience in maintenance & trouble-shooting of high technicality equipment
• English spoken and written
• Strong technical and analytical skills
• Competent in both Mechanical and Electrical engineering
• Strong written and verbal communication skills
• Ability to handle customers professionally
• Computer skills / literacy