Technical Services Manager, Interview Room
Job Description
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
This is a post-sale, customer-facing, front-line role with primary duties of deploy network, hardware, and software solutions for Axon’s Interview Room solution. All candidates maintain a professional attitude with a strong focus on the customer’s total implementation experience.
What You'll Do
Location: Remotely from the United States, Domestic Traveling Role, On the road 80% (Mon-Fri)
Reports to: Interview Room Deployment Director
Direct reports: 0
- Maintain regular and predictable attendance.
- Consult with agency technical and non-technical staff post sale to confirm environment is ready for solution installation
- Implement hardware and software solutions with minimal assistance in a fast-paced environment and deliver outstanding customer experience.
- Flexibility to take on additional projects and adapt to changes in priorities.
- Customer coordination and oversight of 3rd party vendors during installation.
- Deliver timely and detailed project deployment reports.
- Advise customers on hardware locations to best fit their workflows and provide a thorough and compliant interview data collection environment.
- Create accurate installation diagrams and documentation for installed solution.
- Engage with technology decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) and program managers, post-sale
- Train customer technical and non-technical staffs on the proper use and basic feature support of Axon Interview solution.
What You Bring
- Ability to perform job functions on site and remotely with minimal oversight.
- Aptitude to work within a team and as an individual contributor in a fast-paced, dynamic environment.
- Desire to work with a team or visit clients in person, weekly. (This position does not have a residency location requirement, but successful candidates must reside within reasonable proximity to a major airport.)
- 3+ Years of advanced computer network implementation including systems software, Windows operating systems and applications software, hardware, and configurations, (A+, Network + or equivalent preferred)
- Basic understanding of IP Camera, network audio video, POE technologies, and basic network connectivity troubleshooting skills.
- Familiarity with TCP/IP layers, local area networking, physical layer infrastructure.
- Experience implementing and deploying products in IP-based Ethernet networks, including layer 2, LAN, WAN.
- Experience installing low voltage data cabling is a plus
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Date Posted
04/21/2023
Views
20
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