Technical Services Specialist

Eaton's Crouse-Hinds, B-Line, and Oil & Gas Division is currently seeking a Technical Services Specialist to join our team. This position offers remote flexibility within the Dallas, TX area.

Position Overview:

The Technical Sales Specialist is responsible for increasing customer preference and driving specification and demand for Crouse-Hinds and B-Line support system products in the marketplace for their assigned geographic region. The incumbent will meet with engineering firms, architectural firms, consultants, end users, contractors, OEM's, and others to deliver technical presentations, write specifications, and build and grow key customer relationships within a given territory. The incumbent will also be responsible for training our internal and external audiences, including local agent sales teams and customers, as it pertains to these products.

The incumbent will be expected to assist the internal product management and engineering teams with customer feedback on new product development projects. In addition, they will be expected to formulate customer needs and concerns into workable product specifications to be implemented by the appropriate product manager.

This position requires complex technical knowledge and strong communication skills to be able to make technical recommendations on product solutions. A highly entrepreneurial sense of urgency along with a passion for the industry is desirable, along with a drive to grow both personally and professionally.

In this function you will:

Sales Efforts

• Drive Crouse-Hinds and B-Line national product demand through specification with end-users, Architectural and Engineering (A & E) Firms, and Design/Build contractors (D/B) contractors.
• Develops and maintains liaison with top management of key regional contractor accounts located within the territory.
• Responsible for initiating and implementing individual training for reps and distributors and factory direct sales staff
• Ensure pull through in the sales channel by working with regional sales management and partnering with key distribution personnel.
• Develop, update and execute a regional penetration plan

Technical Assistance

• Understands and demonstrates the features and benefits of the full line of industrial support products including training others on product usage and applications.
• Ensures appropriate technical assistance regarding product applications to engineering consultants, OEM, users, inspection and standards personnel, contractors, etc.
• Trains our Sales Force on how to specify, sell, and properly apply the products. Trains our customers on how to specify the products.
• Develop and presents technical seminars for customers, sales personnel, distributors, specifying engineers, and trade shows keeping the customer aware of the manufacturing capabilities including: design, fabrication and assembly abilities
• Accountable for providing technical support and information to customers on a pre-sales and post-sales basis for product application, specification, interpretation and quotation support.

Market and Product Information

• Informs the Division of business and product trends and competitive conditions within the region, and support new product releases and new/adjacent account development.
• Works cross-functionally to recommend, develop, and execute new or modified programs to ensure a competitive position is maintained within the sales territory.
• Recommends appropriate product usage to Consulting Engineers and Contractors. Selects suitable products from existing inventory and proposes/develops new products to meet customer demand.
• Work cross-functionally across the enterprise to identify key influencers, define gaps in products or services, and develop and implement the necessary tools to capitalize on opportunities.
• Reports on new product or process technology, new specifications required by customers, classification of new products; determines quality issues, and directs customer complaints regarding quality, tolerances, specifications, and delivered condition of products.
• Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements.

Performs other duties as required.

Why work at Eaton? We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.

• Flexible work options to help balance work/life demands (at participating Eaton sites)
• Healthcare/retirement savings programs
• Competitive compensation packages to reward skills and performance
• Tuition assistance or financial help for ongoing learning and development
• Health, Dental, Vision & Wellness programs
• Donation matching (U.S., Canada, Puerto Rico)

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.

Qualifications

Required (Basic) Qualifications:

• Bachelor's degree from an accredited institution
• Minimum of 3 years of experience in the electrical and support system industry
• Minimum of 2 years of experience making group presentations.
• Willingness to travel with flexibility on time requirements.
• Ability to work independently from home office.
• Excellent communication skills with ability to think on your feet to field technical questions.
• Ability to learn, grow, and deal with ambiguity and change,
• A strong bias towards action
• Proficiency in Microsoft Office
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Preferred qualifications:

Bachelor's degree in Mechanical, Industrial, Structural, or Electrical Engineering or 10 years industry experience.

3 Years working in a specification based industry and engineering experience

MBA is a plus

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton also considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to:

[email protected]

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: [email protected]

What you will get from us

Eaton's mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power - more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours. Eaton's 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company's operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Sales

Region: North America - US/Puerto Rico
Organization: EPG BLD BLine Division

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes - Remote
Does this position offer relocation?: No
Travel: Yes, 50 % of the Time