Who We Are
The name ThousandEyes was born from two big ideas: the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and cloud intelligence platform is like a ‘Google maps of the Internet’, providing the only collectively powered view of digital experiences end-to-end. We enable our customers made up of the world’s largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee productivity.
In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.
What You’ll Do
We are looking for an exceptional Technical Solutions Architect to join our team of super heroes supporting Greater China. You will have the opportunity to be the customer interface of an exciting new technology. You will work closely with the enterprise sales team presenting ThousandEyes in prospective business opportunities; be instrumental in working with prospects during trials of ThousandEyes to highlight business value; educate prospects, customers and the sales team on ThousandEyes and how it applies to industry trends and business initiatives; and accelerate ThousandEyes growth through expanding market awareness of ThousandEyes and closing business.
The candidate should possess the following:- 8+ years of Solutions Engineering or presales Experience
- Excellent presentation, communication, and problem-solving skills
- Strong understanding of application and network protocols (e.g., HTTP, DNS, TCP/IP, BGP)
- Knowledge of application and network infrastructures
- Knowledge of unified communications
- Experience with application and network performance analysis solutions
- Experience with packet analysis of network and application protocols
- Experience with scripting languages (e.g., Python, Perl, Javascript)
- Experience with Apple, Linux and Microsoft operating systems
- Fluency in both English and Mandarin is required
- Support the technical sales process
- Assist sales in technical prospecting to help uncover opportunities
- Demonstrate solution to showcase capabilities and use-cases
- Build and maintain a technical and trusted advisor relationship with customers
- Support customers during solution trials
- Scope and architect solution deployments
- Present to decision makers during trial wrap-up meetings
- Participate as a member of the Solutions Engineering teams
- Participate on weekly team meetings
- Participate in quarter business review sales meetings
- Present technical topics and successful wins
- Share technical challenges and ways to overcome
- Interact with team to ask questions, share experiences, and exchange ideas
- Help establish and enhance demonstration material showcasing the solution
- Research technical topics impacting the industry to grow as an industry leader
- Interface with Marketing
- Support trade shows and networking events
- Support ThousandEyes Connect events
- Contribute to blog and social media posts
- Suggest and contribute to white-papers and case-studies
- Interface with Product Management and Engineering
- Provide solution feedback from hands-on use and customer interaction
- Provide solution suggestions and enhancements to drive solution strategy
- Participate, drive and provide feedback on internal and external solution beta programs
- Interface with Customer Success
- Coordinate with Customer Success in providing post-sales support (training, deployment, support, etc.)
- Encourage and guide customers to utilize Customer Success as an extension of their NOC to help ensure success
ThousandEyes解决方案架构师，中国
我们的职位可以在北京、上海或深圳设立
�司介绍:
ThousandEyes这个名字诞生于两个重要的理念：看到通常不可能看到的事物的力量，以及能够从像互联网一样多样和�球的视角收集�报。随着组织依赖云服务，互联网已成为将云应用连接到用户的事实上的网络。我们的互联网和云智能平台就像是“互联网的谷歌地图”，提供了唯一的集体动力视角，端到端地展现数字体验。我们使由�球最大和增长最快的品牌组成的客户能够在问题影响收�、品牌声誉或员工生产力之前识别出这些问题。
在2020年8月，思科系统完成了对ThousandEyes的收购，ThousandEyes现在是思科网络服务部门中的重要业务部门之一，并且是思科�部不断增长的业务部门。
岗位介绍:
我们正在寻找一位优秀的解决方案架构师，加�我们支持大中华区的团队。您将与企业销售团队紧密合作，在潜在的商业机会中展示ThousandEyes；在项目测试中与潜在客户紧密合作，突出业务价值；向潜在客户、现有客户和销售团队介绍ThousandEyes；通过扩展对ThousandEyes的市场认知和达成业务目标，加速ThousandEyes的业务增长。
工作能力要求:
- 8年以上的解决方案工程或售前经验
- 出色的演示、沟通和解决问题的能力
- 优秀的应用和网络协议经验（如HTTP、DNS、TCP/IP、BGP）
- 了解应用和网络基础设施
- 了解统一通信
- 有应用和网络性能分析解决方案的经验
- 有网络和应用协议数据�分析经验
- 有脚本语言编程经验（如Python、Perl、JavaScript）
- 有Apple, Linux和Microsoft操作系统经验
- 中英文流利
工作职责�括：
- 支持技术销售流程
o 协助销售进行技术开拓，发掘项目机会
o 展示解决方案，技术能力和测试项
o 与客户建立技术和可信赖的顾问�系
o 支持客户完成POC测试
o 规划和设计解决方案的部署
- 作为解决方案工程团队成员之一
o 与思科客户经理与售前工程师紧密合作,演示ThousandEyes的技术能力和成功案例
o 与团队互动，提出问题，分享经验，交流想法
o 帮助建立和完善展示解决方案的各类资料
o 研究和�部推广行业信息和动态
- 与市场部门互动
o 支持各类展会和客户活动
o 为博客和社交媒体帖子提供支持
o 为白皮书和案例研究做出贡献
- 与产品团队互动
o 反馈与客户在实�项目中的需求与建议
o 提供本地化的解决方案建议和功能请求，推动解决方案更新迭代
- 与客户成功部门互动
o 与客户成功部门协调，提供售后支持（培训、部署、支持等）
o 鼓励和指导客户将客户成功部门作为�网络运营中心的延伸
思科是一家积极和平等的雇主，所有合格的申请人都将获得平等的就业机会，不论种族、肤色、宗教、性别、性取向、国籍、遗传信息、年龄、残疾、退伍军人身份还是�他受法律保护的基础。思科将根据�体�况，考虑�有逮捕和定罪记录的合格申请人的雇佣问题。
思科重视源于�有多�化背景的员工所产生的观点和技能。这就是为什么思科正在扩大发现顶级人才的范围，不��注拥有教育背景和经验的候选人，还更加强调发掘潜力。我们相信每个人都有贡献，多�化的团队更能够解决问题、创新并产生积极影响。
即使您不认为自己符合每一项资格条件，我们也鼓励您申请。并非所有优秀的候选人都会符合每一项资格要求。我们鼓励您不要过早地排除自己，如果您对这项工作感�趣，我们诚挚欢迎您的申请。
为什么选择思科?
#WeAreCisco，每个人都独一无二，但我们将自己的才能作为一个团队投�到工作中，为所有人的�容性未来做出贡献。
我们拥抱数字化，并帮助客户在�数字化业务中实现变革。有人可能认为我们“老旧”（成立36年），只�心硬件，但我们也是一家软件�司。而且还是一家安��司。我们甚至发明了一个直观的网络，可以适应、预测、学习和保护。没有�他�司可以做到我们所做的 – 我们不�局限在硬件中！
日复一日，我们�注付出和收获。我们�力以赴，摒弃自我，付出自己, 因为回馈社会是我们基因中的一部分。我们对员工永远抱有坚定的责任感，采取大胆的行动，认真对�差异。因为没有多样化的思想和平等，就没有前进。
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do –you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colourful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us.
We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.