Technical Solutions Architect, Commercial

Remote position: Ireland, Portugal or Spain

Who We Are

The name ThousandEyes was born from two big ideas: the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and cloud intelligence platform is like a ‘Google maps of the Internet’, providing the only collectively powered view of digital experiences end-to-end. We enable our customers made up of the world’s largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

About the Role

We are looking for an outstanding Technical Solutions Architect to join our team of super heroes supporting the Commercial Sales team out of Dublin. You will have the opportunity to be the customer interface of ThousandEyes across ThousandEyes and Cisco. You will work closely with the commercial sales team presenting ThousandEyes in prospective business opportunities; be instrumental in working with prospects during trials and highlight business value; educate prospects, customers and the Cisco sales team on the technology & integration and how it applies to industry trends and business initiatives.

You Will

• Support the technical sales process being part of a specialist organization
• Supporting larger sales motions within Cisco
• Helping Sales team qualify opportunity with ThousandEyes
• Demonstrate solution to showcase capabilities and use-cases
• Build and maintain a technical and trusted advisor relationship with Cisco SE communities
• Support customers & partners during solution evaluation
• Define scope and define solution deployments
• Translate technical capabilities into business value & outcomes for customers
• Participate as a member of the SE community and Technical Solution Architect teams
• Participate on weekly team meetings
• Participate in quarter business review sales meetings
• Present technical topics and successful wins
• Enable the Cisco Sellers and SE communities
• Proactively share knowledge and experience with the teams
• Being a go to person when it relates to ThousandEyes technical questions & support in the region
• Understand competitive landscape
• Collaborate with Marketing
• Support trade shows and networking events
• Contribute to blog and social media posts
• Suggest and contribute to white-papers and case-studies
• Collaborate with Product Management and Engineering
• Provide solution feedback from first-hand use and customer interaction
• Provide solution suggestions and improvements to drive solution strategy
• Participate, drive and provide feedback on internal and external solution beta programs
• Collaborate and Coordinate with Customer Success in providing a comprehensive hand off to effectively support post-sales activities with the customers

Requirements

• Excellent presentation, communication, and problem-solving skills
• Fluent in English language, written and oral
• Strong understanding of application and network protocols (e.g., HTTP, DNS, TCP/IP, BGP)
• Knowledge of application and network infrastructures
• Knowledge of unified communications
• Experience with application and network performance analysis solutions
• Experience with packet analysis of network and application protocols
• Experience with scripting languages (e.g., Python, Perl, Javascript)
• proven ability and consistent track record in a Technical Sales or related profession
• A degree in Electrical Engineering, Computer Science or related field
• Driver license
• Travel required as applicable

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break, and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That's cool.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break, and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That's cool.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.