Technical Solutions Architect (REMOTE)

Job Description

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

POSITION PROFILE

The Technical Sales Analyst (TSA) is responsible for the design and architecture of Ricoh Managed Print, Professional and IT Services based solutions which may include scan - capture, printer/copier management and security, output management, engineered IT (IT infrastructure), VOIP as well as cloud based solutions. TSAs are a vital link in the sales support value chain to ensure that Ricoh recommendations are correctly solutioned. The TSA will be called on to participate in pre-sales and design activity. The TSA is responsible for understanding the client technical environment and delivering highly effective solutions to meet those requirements. This individual provides expertise in the Ricoh portfolio of services and solutions, is responsible for a cost effective and correctly designed solution and the proper hand off to the Implementation team. The TSA masters a specific range of solutions/enablers determined by market demand and company needs and is considered a subject matter expert in two or more Services disciplines.

JOB DUTIES AND RESPONSIBILITIES

• Analyzes and documents customer technical requirements and designs solutions
• Designs solutions to be utilized in client's environments
• Adheres to Ricoh's Services Engagement Model throughout the opportunity lifecycle
• Responsible for maximizing profitability on assigned solution projects
• Provides sales support with customized technical demonstrations, as needed
• May require knowledge of Networking, Databases, Security and Document Process
• Acts as subject matter expert on two or more critical Services Ricoh portfolio elements
• Provides accurate estimates of labor required to implement solutions
• Provides input to Ricoh Sales teams on the development of Statements of Work for solutions
• Participates in Solution Feasibility Reviews to present technical validation of solution design
• From time to time will be required to install solutions in customer environments
• Utilize sophisticated diagnostic tools in the assessment of client environments prior to solution implementation
• Interface with customer information technology organizations to understand current technology environment
• Maintain their technical certifications, as well as obtain the expertise and knowledge on product - solution training specific to the needs of their function.
• Partners with the ESD Implementation team to understand design impact on project implementation and customer satisfaction
• At the direction of Mgr, assists local sales and leadership in providing direction for account strategies relative to the leveraging and positioning of Ricoh's portfolio of solutions
• Performs daily administration of Services system of record
• Performs other duties as assigned

Job Description Continued

QUALIFICATIONS (Education, Experience, and Certifications)

• College degree (computer science, information systems, engineering) or equivalent experience in a related field required
• Minimum of 3 years of related work experience including a demonstrated track record of success in technical sales support and/or industry related experience, 5 years preferred
• Proficiency in MS Office Suite and Visio required
• IT certifications preferred

One or more of the following a plus:

• Electronic Document/Content Management (EDM/ECM) Experience
• Advanced Capture (metadata extraction - both physical and electronic) Experience
• Cloud Based Background (SaaS, PaaS) Experience / Certifications
• Business Process Management (BPM - AIIM) Experience / Certifications
• Electronic Forms/Signature Experience
• RPA (Robotics Process Automation) Experience
• Faxing Solution Services (Cloud On-Premise)

Additional Pay Details

Compensation range is $75,000-$95,000

Position is bonus eligible: STI 16%

Ricoh USA Benefits

Click Here to view Ricoh USA Benefits