Technical Solutions, Developer Relations

Developer Relations is responsible for all 3rd party integrations offered by Gusto, from pre-build consultations all the way through to post-launch support and maintenance. As a part of the Developer Relations team, you will be responsible for the end-to-end technical success of partners building an integration with Gusto. You will work closely with internal and external developers to build seamless, delightful integrations that solve meaningful pain points for Gusto’s 300,000+ customers nationwide. 

Here’s what you’ll do day-to-day: 

• Advise prospective Gusto partners on Gusto’s capabilities provided via the API and the value that can be derived for existing and future mutual customers. 
• Inspire our partners to take advantage of the applicable facets of our API, driving deeper, more impactful integrations to provide additional value for mutual customers. 
• Assist partners with solution design, imparting Gusto’s experience principles and philosophy to deliver more seamless, delightful, comprehensive user experiences. 
• Serve as the primary technical point of contact for partners through the entire partnership lifecycle, providing technical thought partnership, investigation of bugs/issues, and advising on integration improvement opportunities.
• Closely partnering with Gusto’s internal teams, such as Partner Management, Partner Development and Corporate Development, to provide strategic and thought partnership on matters concerning the API and integrations.
• Design and execute app ecosystem related projects and initiatives.
• Serve as a key stakeholder in ecosystem wide strategy, projects, initiatives and maintenance.
• Working closely with Gusto’s engineering teams on bugs and issues, improving existing API functionality and building new functionality.
• Ownership of QA for new/updated integrations and building App Directory listings.
• Maintenance, grooming and prioritization of the App Ecosystem backlog.
• Advocating for the Gusto API, both internally and externally.

Here’s what we're looking for:

• 4-6 years of experience, with 2+ years in a technical-client-facing role (developer relations, technical architecture, solution design, technical consulting, support engineering etc.).
• Scrappy, entrepreneurial, builder mindset - you will be part of a team that is iterating quickly with big aspirations, but finite resources.
• Problem solver with strong product sense and experience resolving complex issues - able to prioritize customer needs, dig into pain points, problem solve with customers, and clearly communicate product requirements to engineering and product teams.
• Structured thinker with strong communication skills and comfort talking with all levels of partner teams, from individual contributors to C-level executives, using language that appropriately communicates complex technical information for the given audience.
• Technical program, or project, management experience including stakeholder, resource, and timeline management accountability.
• A team player who thrives on cross-functional collaboration to understand gaps and working together to improve systems and processes. 
• A desire to learn all about the intricacies of payroll and Gusto’s APIs.

Nice to haves:

• SQL experience 
• Technically adept in APIs. You’re able to understand and explain how APIs can be used to simplify complex domain problems for other developers.
• Prior experience at an API-first company
• Experience building and managing developer communities, crafting and improving standards for 3rd party developers, building trust and excitement in the developer community, and evangelizing technical solutions
• Programming experience and/or experience using Postman or similar tools
• Proven success in overseeing all elements of the product development lifecycle and/or demonstrated track record of designing and implementing complex solutions for enterprise-level customers.
• Knowledge of payroll software and/or Vertical SaaS.
• Experience using Github 

Our cash compensation amount for this role is targeted at $119,000 OTE to $149,000 OTE in Denver and most remote locations and $138,000 - $181,000 in San Francisco and New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.