Technical Solutions Engineer

Who we areAbout Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe is beloved by developers for the simplicity of our APIs, the thoroughness of our documentation, and our focus on developer experience. The Technical Solutions Engineering (TSE) team is the glue that supports our developers and champions developer experience as being central to the overall experience of our users. TSE interacts directly with developers more than any other team at Stripe, so your role will have a significant impact on what Stripe is known for and values most. When we do our job well, developers all over the world are able to smoothly launch and grow their businesses on Stripe, whether they’re integrating payments for the first time or building complex financial systems.

What you’ll do

TSEs understand the fundamentals of programming incredibly well and eagerly jump in and familiarize themselves with others’ code. You will do a wide variety of things, including explaining technical concepts about Stripe’s services, build and debug integrations with developers, and produce/improve guides that help our users solve particular problems to be successful with Stripe. You will interact with developers of all skill levels through a variety of mediums, enabling them to be successful when using Stripe. 

Early on, current team members will devote a large amount of time to teaching you and helping you get to a level of comfort and expertise with Stripe, its services, and how we interact with users. Later, we’d love for you to take on this role with others on the team and Stripes broadly, as teaching is a great way to learn and to reinforce what you know.

If you’re someone who enjoys working with all kinds of code, a fast researcher, a strong writer, and enthusiastic about helping others build mission-critical products with Stripe, we want to hear from you!

Responsibilities

• Communicate with a number of external engineers and developers and aid them in building their applications against Stripe’s infrastructure in a number of programming languages including Java, Python, Ruby, PHP, Go, NodeJS, .NET, ReactJS, React Native, Swift, Objective-C, Kotlin, and Java for Android.
• Unblock external developers with their thorniest integration challenges through a variety of support channels including email, ticketing software, internal issue trackers, community platforms (like StackOverflow), and real-time chat software (like Slack and Discord)
• Develop and maintain internal and external documentation, examples, integration demos, and code-snippets that demonstrate usage patterns of the Stripe infrastructure.
• Identify points of friction developers encounter and collaborate with engineering teams to make Stripe products better
• Develop and maintain a suite of internal support tooling for TSE and Stripe Support more broadly.
• Aid in debugging web infrastructure for our users and identifying issues that may affect our broader developer landscape.
• Participate in a number of extended engineering teams’ regular planning sessions, design reviews, and development meetings.
• Build statistics and report on developer challenges regularly to the internal product engineering teams.
• Act as a developer advocate and educational resource internal to the organization by regularly assembling trainings for non-developers internal to the organization and responding in real-time to product integration questions.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• At least 2 years of full-stack software development experience or significant experience building web or mobile apps 
• Understands how to write good, clean code in multiple programming languages, as well as how to read code that might not be quite as well written
• Comfort working with a great deal of autonomy and limited supervision
• Likes interacting with new people, sometimes chatting live with many at the same time
• Enjoys the puzzle of solving open-ended problems, both individually and as a member of the team
• Direct experience talking about technical concepts, and would be comfortable explaining how Stripe works to both technical and non-technical audiences
• Loves constantly learning and re-learning a changing technical product, even when you’re a little out of your depth
• Can empathize with users of all experience levels and understand their questions to quickly grasp the real issues
• Ability to help users during working hours in the region you are in. This may occasionally include providing weekend coverage for monitoring/supporting critical infrastructure, which TSEs are uniquely equipped to assist with given the team’s knowledge around Stripe’s products and active integrations. The team is largely remote, and we are very supportive of working arrangements that allow for family care and other needs to be met.

Preferred qualifications

• Enjoys writing in a clear and quick manner
• General software engineering skills are important to us, as we understand that new languages and frameworks can be learned if you understand the concepts
• Experience teaching or coaching developers
• Degree in Computer Science, Software/Computer Engineering, or a related analytical field of study