Technical Solutions Engineer

RegScale is a CCM platform enhancing GRC outcomes. RegScale bridges security, risk, and compliance by overcoming speed, timeliness, and high costs. Our CCM platform and AI deliver GRC results, cutting costs and accelerating compliance. Achieve rapid certification, anticipate threats, and automate evidence collection. Organizations experience 90% faster compliance and 60% less audit prep.

RegScale is a fast-growing startup company with offices in Tysons Corner, VA (HQ) and Knoxville, TN (R&D). We offer an exceptional benefits package including comprehensive health insurance, 401k, stock options, and unlimited Paid Time Off (PTO) for full time W-2 employees. 

Position 

Are you ready to take your career to the next level with a critical position in an innovative technology that is disrupting the compliance industry? We are actively seeking a Technical Solutions Engineer to serve as the technical expert during the post-sales process, driving Customer Outcomes leading to client’s product adoption. If you have a passion for solving customer problems, love to articulate the unique value proposition of solutions and deliver solutions that customers can count on as part of a fast-paced startup then we would love to meet you. This position will play a key role in delivering world-class and customized product demonstrations, driving product development based on market feedback, onboarding and ingesting existing compliance artifacts, and building scalable integrations to serve our customers and the RegScale community. We recognize that this role is critical to our company’s success, and we have offered a generous compensation package that includes a competitive base salary with significant stock options to help us recruit the most exceptional talent. 

Position must be a US Citizen and is subject to a background check and unannounced drug testing requirements. Position will mostly be remote work with periodic trips to the office for strategy and design sessions with the team. We know how valuable your creativity and technical skills are to our company’s success, and we offer an exceptional salary and benefits package commensurate with the responsibilities of the position. If you’re ready to work hand in hand with our Sales and Customer Success Teams to deliver meaningful outcomes for our customers, then this is the place for you! 

Required Skills:  

• Experience with scripting languages such as Python or Bash and at least one additional programming language (C#, Java, Objective-C, Swift, Javascript, etc.) 
• Hands-on experience with data manipulation of both structured and unstructured data including data exchange, transformation, and loading via APIs and scripts 
• Familiarity with accessing and manipulating data in commercial software via documented APIs 

Activities: 

• Provide pre and post-sales support to partners and prospective customers 
• Work with customers/prospects to identify key customer technical requirements/objections and develop prescriptive strategies to address customer needs 
• Develop python scripts for loading customer data and completing integrations with commercial tools  
• Assist customers and partners with deploying RegScale on Docker and Kubernetes 
• Develop and deliver technical responses to customer and prospect inquiries, including RFPs, RFIs, InfoSec questionnaires and initial solution discussions in support of proposal/sales teams 
• Enable Customer Success team with technical training programs for customers that includes demonstrations, example code, and exercises 
• Create and update product integration scripts and document your outputs 
• Assist product development in testing new products and providing real-world customer feedback 
• Effectively document and communicate client needs to the Product team for future product enhancements 

We Would Love To Hear From You If: 

• You have a bachelor’s degree in Computer Science or similar technical/engineering degree and 5 years of experience, or 
• You have a master’s degree in Computer Science or similar technical/engineering degree with 3 years of professional experience, or 
• You don’t have a degree but have a minimum of 10 years’ experience in IT with direct and extensive sales/solution engineering and scripting experience 
• You’ve demonstrated success working on a highly functioning team  
• You’ve demonstrated progressive service management experience working in an enterprise software company 
• You have the ability to troubleshoot and effectively communicate with clients and teams. 
• You are passionate about solving customer problems and at driving long-term customer value 
• You have excellent verbal and written communication skills, including the ability to chair sessions and host webinars