Technical Solutions Lead

Where you will make an impact:

• Lead the technical delivery for a diverse portfolio of customers with a focus on strategic accounts ensuring architectural alignment and rapid time-to-value.
• Partner with the Sales teams during the pre-sales cycle for strategic accounts to conduct technical discovery assess feasibility and build tailored implementation plans that accelerate the closing of new business.
• Manage coach and mentor a direct report (or small team) overseeing their professional development performance and technical output.
• Act as the primary technical point of contact for external executive stakeholders managing complex timelines nationwide rollouts and multi-threaded technical troubleshooting.
• Develop and refine technical documentation implementation blueprints and best practices to standardize delivery across all market segments.
• Drive long-term technical health and adoption ensuring configurations are optimized for the customer’s unique business objectives.

We’d love to hear from you if you have:

• 5+ years of experience in technical account management solutions architecture or implementation consultancy with a proven track record in the Enterprise SaaS space.
• Experience mentoring junior team members or direct people management experience with a desire to grow as a leader.
• Exceptional problem-solving ability with a deep interest in getting down to the root cause of an issue or process gap.
• Knowledge of core web concepts such as Chrome Developer tools
• Ability to independently diagnose and resolve API integration issues by analyzing request/response data and system logs
• Strong ability to work with structured data formats (e.g. JSON XML) in the context of APIs and system integrations
• Expert-level technical troubleshooting and debugging skills and enterprise security protocols (e.g. OIDC SAML and OAuth).
• Exceptional ability to navigate complex organizational structures and translate technical requirements for a diverse group of stakeholders.
• This role requires the ability to travel up to 20% to meet with strategic customers on-site and attend leadership off-sites.

Nice-to-haves:

• Experience with Property Management Systems (PMS) such as Yardi or MRI is highly preferred.
• Experience managing fintech collaboration or infrastructure tool implementation at the Enterprise level.
• Ability to identify systemic product gaps and collaborate with Engineering to build scalable solutions.
• Experience with enterprise project management methodologies and tools (Jira Monday Asana).
• Background in scaling technical teams or improving post-sales operational efficiency.

What we offer:

• Location: We operate on a hybrid schedule (3-4x times in-office per week) with core collaboration days on Monday Tuesday and Thursday at our newly renovated NoHo office. 
• Mission-Driven Culture: A collaborative high-impact workplace where we challenge each other to grow innovate and drive meaningful change.
• Competitive Compensation: Competitive OTE + Pre-IPO equity.
• Generous Time Off: We trust our team to manage their own time and workload. That's why we offer a Unlimited Paid Time Off (PTO) policy allowing you to take the time you need to rest and recharge. We also observe all-company holidays.
• Wellness Perks: Health benefits 401(k) matching up to 4% monthly gym stipend and lunch provided every day.

What We Do

Our all-in-one rental ecosystem establishes airtight trust between property managers and residents unlocking a fast and fair experience for all. We build advanced tools and intuitive experiences to serve all sides of the rental equation: helping property managers grow their communities safely and simplifying the path home for renters all across the US.

Why Work With Us

We are an incredibly passionate and dynamic group of folks. Our mission is our north star where we make renting work for all us to support every path and simplify the way forward. We make sure our team feels heard by providing various opportunities for our employees to share feedback.

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