Technical Solutions Manager

We are Domosapiens- uniquely skilled, passionate data lovers anchored in a culture of connectivity. We are transforming the way business is managed by putting real-time data into the hands of every decision maker across organizations. Diversity is valued here because homogenized teams create echo chambers; and nobody benefits from that. The insight garnered from diverse backgrounds, perspectives and lived experiences results in pioneering innovations across the organization and better experiences for our customers. The more diverse our talent, the more impactful the Domosphere becomes. 

Position Summary

The Technical Solutions team is uniquely positioned to enable both Domo customers, and Domo employees to find value in and from the platform. We teach customers how to leverage Domo to answer the business questions that will change the way they run their organizations. The manager of the Technical Solutions team helps enable team members to make real impact with Domo’s customers through coaching, training, and enablement efforts.

Key Responsibilities 

• Hire, train, and manage a team of technical enablement all-stars, helping customers to maximize the value they get from the Domo platform through guided training, working sessions, and robust technical solutions;
• Coordinate with partner teams to find the best TSM for each customer engagement based on bandwidth, skillset, and history with the customer account;
• Work with members of the TSM team to ensure that they have the resources, knowledge, and skills they need to successfully complete the engagements given to them;
• Partner with other department leaders to create and streamline processes and proactive initiatives to help internal employees and their customers get access to TSM resources;
• Report on engagement activities, revenue recognition, lead generation, and other impactful metrics to the department.

Job Requirements 

• To be successful in this role, a candidate must have strong management and interpersonal skills and a deep understanding of Domo (3+ years’ experience) and how to help customers find value from the platform;
• Exceptional ability to build trust and communicate with customers in order to fully meet their needs;
• Advocate for our strategic customers with internal teams and during account planning; 
• Excellent verbal (telephone) and written communication skills and professional etiquette;
• Flexible and adapts well to rapid change.

Domo is an equal opportunity employer.