Job Description
Role Description
As a Technical Solutions Specialist, you understand Dropbox products market fit and have detailed technical knowledge of the Dropbox product suite. Â You have a passion for understanding customer challenges and creatively building solutions to resolve them. You have the ability to navigate a customer interaction that is both technical and business focused with a variety of stakeholders, up to and including the C-level.
This position supports all Dropbox products, all routes to market (RTM), and full post-sales cycle (solution discovery, multi-product solutions, technical enablement, deployment, etc.)
Responsibilities- Establish and maintain trusted adviser relationships with customers from the C-level to the front line, both within IT and business units. Provide best-in-class technical guidance and support to our business customers
- Support all products, all RTMs, and full sales cycle (solution discovery & recommendation, technical enablement, deployment, etc.)
- Provide deep technical expertise for both discrete products and multi-product solutions.
- Create solution architectures and be able to advise customer development/implementation teams in design, development, and deployment of Dropbox solutions
- Deliver solution evangelism and technical solution expertise direct to customers
- Conduct technical solution enablement and training to Sales Representatives, Account Managers, Service Delivery Partners (ex: Vendor Partners & Channel Partners)
- Make every potential Dropbox customer happy with every interaction, being an ambassador for Dropbox and our unique culture at every opportunity
- Provide a critical voice of the customer back to leadership and Dropbox Product teams
- Respond to technical questions in RFIs and RFPs
- Prior experience in a customer facing technical role. Background in sales engineering, technical account management, or professional services preferred.Â
- Technical expertise in SaaS applications, collaboration/productivity software, integrations with on-prem/cloud-hosted applications natively and through a REST APIÂ
- Ability to create technical content suitable for a variety of audiences (IT Admin, Developer, Manager, Executive, Business User) and formats (oral, written, presentation and video)
- Knowledge of Federation, SSO, SAML, Identity Management and Active Directory
- Prior experience with CRM systemsÂ
Total Rewards
At Dropbox, we strive to be a great place for all Dropboxers to grow and be recognized for that growth. This job posting reflects broad requirements, and represents two potential levels of role. Through our assessment process, we will identify your level that ties to compensation based on your experience and technical expertise along with the scope of the role.
For candidates hired in Colorado, the expected salary/On-Target Earnings (OTE) range for the role is $122,800 - $144,500 - $166,200Â if you are assessed at the IC3 level. If you are instead assessed at the IC4Â level, the expected salary/On-Target Earnings (OTE) range for the role is $155,000 - $182,300 - $209,600.
This salary/OTE range represents the low, middle, and high end of the salary or OTE (Sales roles) range for this position, and is subject to change. To determine a Dropboxer’s starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. This position may be considered a promotional opportunity.Â
Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Â Our benefits and perks programs include, but are not limited to:Â
- Competitive medical, dental and vision coverage
- (US Only) Competitive 401(k) Plan with a generous company match and immediate vesting
- Flexible Time Off/Paid Time Off, paid holidays, 11 Company-wide PTO days, Volunteer time off and more
- Protection Plans including; Life Insurance, Disability Insurance and Travel benefit plans
- Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food & groceries, and much more
- Parental benefits including; Parental Leave, Child and Adult Care, Day Care FSA (US Only), Fertility Benefits (US Only), Adoption and Surrogacy support and Lactation Support Â
- Mental Health and Wellness benefitsÂ
- Free Dropbox space for your friends and family
Additional benefits details are available upon request.
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Date Posted
10/06/2022
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