Technical Solutions Specialist

Dropbox · Remote

Company

Dropbox

Location

Remote

Type

Full Time

Job Description

Role Description
As a Technical Solutions Specialist, you understand Dropbox products market fit and have detailed technical knowledge of the Dropbox product suite. You have a passion for understanding customer challenges and creatively building solutions to resolve them. You have the ability to navigate a customer interaction that is both technical and business focused with a variety of stakeholders, up to and including the C-level.Β 
Β 
his position supports all Dropbox products, all RTMs, and full sales cycle (solution discovery, multi-product selling, technical enablement, deployment, etc.)
Responsibilities
  • Support the Direct Sales and Channel teams with deep technical solution expertise of Dropbox Products and Add-ons (including our third-party integrations), and how technical solutions are managed and secured
  • Manage the technical relationship with Dropbox partners and customers including objection handling, roadmaps, migration strategies, customer demos, pilots and proof-of-concept work
  • Ensure a smooth transition of deals from presales to our postsales Customer Success / Channel teams
  • Provide a critical voice of the customer back to leadership and Dropbox Product teams
  • Conduct technical solution enablement and training to Sales Representatives, Account Managers, Service Delivery Partners (ex: Vendor Partners & Channel Partners)
  • Develop tailored workflows and novel solutions emphasising a value-based selling approach
  • Respond to technical questions in RFIs and RFPs
  • Travel to customer sites, conferences and other related events
General
  • Make every potential Dropbox customer happy with every interaction, being an ambassador for Dropbox and our unique culture at every opportunity
Requirements
  • Proven experience as a Sales Engineer or Professional Services Solutions Consultant
  • Technical expertise in SaaS applications, collaboration/productivity software, integrations with on-prem/cloud-hosted applications natively and through a REST API
  • Extraordinary presentation and communication skills, with the ability to establish trust across a range of technical and non-technical audiences
  • Ability to create technical content suitable for a variety of audiences (IT Admin, Developer, Manager, Executive, Business Decision Maker)
  • Knowledge of workplace transformation trendsΒ 
  • Fluency in English (Writing, Reading and Speaking)
  • Excellent business level of English (Writing, Reading and Speaking) as you will be working with colleagues globally

Apply Now

Date Posted

08/12/2022

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