Job Description
Role Description
As a Technical Solutions Specialist, you understand Dropbox products market fit and have detailed technical knowledge of the Dropbox product suite. You have a passion for understanding customer challenges and creatively building solutions to resolve them. You have the ability to navigate a customer interaction that is both technical and business focused with a variety of stakeholders, up to and including the C-level.
his position supports all Dropbox products, all RTMs, and full sales cycle (solution discovery, multi-product selling, technical enablement, deployment, etc.)
Responsibilities
- Support the Direct Sales and Channel teams with deep technical solution expertise of Dropbox Products and Add-ons (including our third-party integrations), and how technical solutions are managed and secured
- Manage the technical relationship with Dropbox partners and customers including objection handling, roadmaps, migration strategies, customer demos, pilots and proof-of-concept work
- Ensure a smooth transition of deals from presales to our postsales Customer Success / Channel teams
- Provide a critical voice of the customer back to leadership and Dropbox Product teams
- Conduct technical solution enablement and training to Sales Representatives, Account Managers, Service Delivery Partners (ex: Vendor Partners & Channel Partners)
- Develop tailored workflows and novel solutions emphasising a value-based selling approach
- Respond to technical questions in RFIs and RFPs
- Travel to customer sites, conferences and other related events
General
- Make every potential Dropbox customer happy with every interaction, being an ambassador for Dropbox and our unique culture at every opportunity
Requirements
- Proven experience as a Sales Engineer or Professional Services Solutions Consultant
- Technical expertise in SaaS applications, collaboration/productivity software, integrations with on-prem/cloud-hosted applications natively and through a REST API
- Extraordinary presentation and communication skills, with the ability to establish trust across a range of technical and non-technical audiences
- Ability to create technical content suitable for a variety of audiences (IT Admin, Developer, Manager, Executive, Business Decision Maker)
- Knowledge of workplace transformation trends
- Fluency in English (Writing, Reading and Speaking)
- Excellent business level of English (Writing, Reading and Speaking) as you will be working with colleagues globally
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Date Posted
08/12/2022
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