Technical Specialist

About Working at Commerce

Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we've been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.

About This Job

The main purpose of this job is to respond and resolve user requests for desktop support.

Essential Functions

• Provide hardware and software desktop support to end users in a Microsoft Windows Desktop environment
• Respond to and resolve user requests for desktop support and provide liaison support to other bank support groups
• Handle second tier support requests related to desktops, laptops, printers and other related peripherals
• Provide remote support as well as hands-on troubleshooting of hardware and software-related issues
• Perform other duties as assigned

Knowledge Skills & Abilities Required

• Working knowledge of technologies including: Desktop computer hardware, Windows Operating Systems, network printers, TCP/IP, email (Outlook/Exchange), Active Directory, Microsoft Office, virus protection, and software distribution solutions
• Proven ability to prioritize and manage multiple assignments and projects
• Ability to install and remove equipment weighing up to 50 pounds
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

• Associate's degree in Information Technology or equivalent combination of education and experience required
• 2+ years experience installing and supporting Windows desktop environments required
• Experience with IT Service Management Software (e.g. Remedy, ServiceNow, TopDesk, FrontRange, Assyst) required
• Appropriate professional certification, such as MSCE, MCP, A+, and Network+ preferred

Location: 922 Walnut St, Kansas City, Missouri 64106

Time Type:

Full time