Technical Specialist

Hurco Companies, Inc. has an immediate opening for a Technical Specialist. The Technical Specialist will be responsible for providing technical assistance, solving customer service queries, and troubleshooting hardware and software issues.

Essential Duties and Responsibilities:

• Take ownership of the Hurco Customer Experience.
• Identify and develop action plans to resolve repetitive product problems.
• Reliably identify replacement part numbers for entire product line.
• When required, travel to customer facilities to assist Field Service in the diagnosis and repair of Hurco products or to train distributors and service engineers on new products and technology.
• Compile, interpret, and distribute standard instructions, start-up demonstration guides, maintenance, problem diagnosis, and service bulletin information for the installation and repair of Hurco products.
• Responsible for follow up and expediting of orders, including removing parts from machinery for emergent repairs.
• When assigned, identify, develop, and present Technical Service Training Programs including the creation of visual materials, training aids, and simulation equipment to new and existing Field Service Engineers, Hurco distributors, and customers.

Competencies:

• Able to develop a working technical knowledge of all Hurco products through provided company training.
• Ability to communicate effectively in verbal, written and presentation formats.
• Ability to effectively work with others in a fast paced, customer first team environment.
• Solid proficiency with Microsoft Office, Azure Dev Ops, Teams, and Adobe Acrobat.

Requirements:

• AS Degree in EET preferred.
• Minimum five years field service experience on CNC products preferred.
• Support, administer and enforce all applicable Company policies.
• Willingness to travel during the first year for training 40% of the time.
• Willingness to travel nationally and internationally 10% of the time.