Technical Specialist

Job Summary

InterSystems seeks experienced candidates who are creative, motivated, and energetic problem-solvers to join a group of experts working with a broad range of new and advanced technology. As a member of the product support and services team, you will develop your technical, professional, and personal skills, within a learning environment based on teamwork and collaboration.

As a Technical Specialist, you will have the opportunity to work with organisations within the healthcare industry and from time to time visit client sites and implementation partners to provide technical support and/or training. Some travel may be required.

You will have the opportunity to work on new implementations or upgrade projects and will be required to provide support and complete project development tasks for InterSystems TrakCare solution and related products.

Responsibilities

Major duties and responsibilities:

• Provide immediate response to customer inquiries in accordance with service standards.
• Provide technical support and development, troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
• Responsible for site specific and project development activities, ensuring that the software solution is delivered and deployed in line with requirements.
• Investigate and escalate open (unresolved) incidents and problems within the ITIL framework and in accordance with current policies and procedures.
• Provide recommendations and best practices for system and technical areas such as reporting, integrations, printing, networks, configurations, architectures related to InterSystems TrakCare solution and related products.
• Production of technical documentation and training material such as reference materials, installation instructions, user guides, knowledge-base articles.
• Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
• Report development using 3rd party products such as JReports.
• Provide virtual and on-site technical training if required.
• Participate in remote and on-site technical support, implementations, and upgrades as required.
• Participate in the on call 24-hour roster service as required.

Experience and Qualifications

• Knowledge of object orientated programing and web scripting languages, such as Python, REST/API, HTML, and Java script, SQL, data analysis and database methodologies.
• Knowledge of Linux is strongly desired, and VMWare is a plus.

Education and Training

• BS or MS in Computer Science, Information Technology or equivalent.