Technical Specialist

Job Description

Work from home in the Greater Portland Area!

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

POSITION PROFILE

May do one or more of the following for high-end equipment (segment 5+); roll-fed press operation, copier operation, bindery, fulfillment, QC, final check, pickup/delivery, facility maintenance, mailroom duties. This is an allocated position and exists only when business needs warrant it and must be approved by the Regional Director of Services. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

JOB DUTIES AND RESPONSIBILITIES

• Follows Ricoh Service Excellence performance requirements.
• Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner.
• Meets deadlines by working at a quick - steady pace while still maintaining quality/error free work.
• Achieves Time Productive statistics by meeting standards established by the facility.
• Maintains all required reporting tools.
• Presents professional appearance to clients by dressing in a professional attire according to company standards.
• Presents a clean and organized working area.
• Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.
• Organizes a job by validating job name and number, reading instructions on the Job Request Form.
• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products.
• Demonstrates required digital competencies associated with assigned products and level assignments.
• Performs troubleshooting and repairs or replaces equipment components as necessary.
• Performs other duties as assigned.
• Follow detailed processes to check forms for accuracy
• Update and maintain records in the Forms Central database
• Upload and delete files from Internet and Intranet servers
• Discontinue obsolete forms
• Assign new form numbers
• Process unlocked file requests
• Log printed materials in form records
• Coordinate and review translations of forms through a vendor
• Effectively communicate with the customer regarding timelines and expectations
• Identify procedural inconsistencies to assist in updating processes in Site Procedure Guide
• Meet SLAs for accuracy and timelines

Job Description Continued

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Required:

• Requires high school diploma or equivalent.

• Requires minimum of 3 years of related experience

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

Ricoh USA Benefits

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