Technical Specialist

Paladin Technologies is currently hiring for a Technical Specialist to join our Monitoring Operation to help support the maintenance & growth of our technical infrastructure. The position will operate out of the Operations Centre in Victoria, BC and will provide support across all geographic areas. This is a full time position which requires independent and flexible scheduling & the ability to travel within North America.

Responsibilities:

• Perform an active leadership in researching, selecting & implementing technology for a redundant alarm monitoring operational infrastructure
• Performing testing to discover vulnerabilities in individual systems, processes, and alarm monitoring facilities
• Survey the physical structural & network to develop countermeasures for infrastructure & process vulnerabilities
• Perform audits, acting in the role of subject matter expert for implementation & review of ULC/UL and industry wide best practices and standards
• Document detailed system features, requirements, and data flow diagrams to support the current and future roadmap
• Provide front line IT support for workstations, receivers & telephone infrastructure in the alarm monitoring operation
• You may be required to be “on-call” before or after your regularly scheduled hours, and/or on a day when you are not regularly scheduled to work

Skills and Abilities:

• 3 Years of experience Troubleshooting various IT systems (Microsoft)
• Desire for continuable learning
• Strong oral & written communication skills & documentation practices
• Strong problem-solving, analytical & interpersonal skills
• Accountable, detail oriented and adaptable
• Effective multi-tasking ability with competing timelines and deliverables
• Work effectively (independently and / or within a team) across functional areas in a collaborative environment

Package:

• Salary Range: $55,000 - $65,000 DOE 
• Extensive Health, Medical and Dental Benefits + our Wellness program
• RRSP matching contribution
• Free Parking at Office
• Ergonomically designed workstations, including standing desks