Technical Success Manager

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

We are seeking a talented and experienced Technical Success Manager for the Americas Customer Success team. In this role, you will oversee the activities which include helping our customers adopt our multiple products and being the customer voice for internal teams which will include Support teams globally, Product managers, R&D teams, Sales, and Marketing.

As a Technical Success Manager in JFrog, you will...

• Own the customer journey to drive customer happiness, ensuring successful adoption and value realization in JFrog products, while maintaining a deep understanding of the product roadmap and increasing customer adoption scores.
• Collaborate with internal teams (Sales, Product, Solution Engineering, Training) and external stakeholders to create and maintain a Success Plan that addresses customers' immediate and future needs, including success metrics.
• Utilize case management systems and CRMs (e.g., SFDC/JIRA), demonstrate strong analytical and organizational skills, and review the financial ROI of the customer’s investment to drive renewals, expansions, and customer satisfaction.
• Serve as a liaison between customers and senior management, delivering customer feedback, understanding industry trends, and preparing Business Reviews focused on proving ROI for retention and growth.
• Engage senior decision-makers to align Success Plans with customer strategy, act as the ‘voice of the customer,’ and recommend internal actions to mitigate risks while partnering with the JFrog Account Team to monitor customer health and usage trends.
• Act as a technical advisor for strategic customers, assist with architecture design and best practices, and stay current with CI/CD technology trends, while training the open-source community and JFrog customers.

To be a Technical Success Manager in JFrog you need...

• Bachelor's degree in Computer Science or Computer Engineering (or equivalent) with 4+ years of experience as a Customer Success Manager or Technical Account Manager in an Enterprise software company.
• Customer-facing experience, including crisis and priority management for both inbound and outbound communications, with a focus on international enterprise customers.
• Proficient in Java or another programming language (e.g., Ruby, Python, Groovy, GO) and experienced with dockerized applications (Kubernetes a plus).
• Familiarity with Continuous Deployment and Delivery tools (e.g., Chef, Puppet, Ansible) and Continuous Integration tools (e.g., Jenkins, Artifactory, Maven, Docker) is highly desirable.
• Strong analytical, problem-solving, and interpersonal skills with a customer-oriented mindset, and excellent English communication (written and verbal).
• Willingness to work weekends and holidays on occasion, with a commitment to continuous learning and personal growth.

WHAT JFROG CAN OFFER…

• At JFrog, base salary is only one component of our compensation package.
• This position has a base salary range between $150,000 to $160,000. Base salary will be based on your skills, qualifications, experience, and location.
• JFrog embraces hybrid work: 3 days in office / 2 days remote.
• This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
• JFrog provides employees with comprehensive benefits including medical, dental, vision, retirement, wellness, and much more!

JFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law.