Technical Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Success Manager in the United Kingdom.

This role sits at the intersection of technology, customer success, and strategic advisory, supporting high-value customers as they scale on a modern cloud application platform. You will act as a trusted technical partner, ensuring customers fully realize the value of a highly automated, developer-friendly environment designed for hybrid teams and AI-driven workflows. The position blends deep technical expertise with strong relationship management, helping organizations optimize architecture, performance, and adoption. You will work proactively to prevent issues before they arise, while shaping best practices that improve outcomes across the wider customer base. Operating in a global, remote-first environment, you will collaborate closely with engineering, product, and support teams. This is a highly impactful role where your insights directly influence both customer success and product evolution.

• Serve as a strategic technical advisor for key accounts, owning post-go-live relationships and aligning platform capabilities with long-term customer goals.
• Guide customers through architectural optimization, ensuring scalable, secure, and high-performing cloud environments.
• Drive proactive adoption by identifying underused features and delivering deep technical guidance to maximize customer ROI.
• Act as a cross-functional liaison between customers and internal teams (Support, Product, Engineering) to support root cause analysis and continuous improvement.
• Develop reusable frameworks, playbooks, and documentation to scale knowledge and improve operational efficiency across teams.
• Support customers in complex technical environments, helping them evolve their infrastructure as they grow.

Requirements:

• 5–8+ years of experience in Technical Account Management, Customer Success Engineering, DevOps, or Systems Engineering roles.
• Strong expertise in cloud infrastructure, developer platforms, or PaaS ecosystems.
• Solid architectural understanding with the ability to design and optimize scalable technical solutions.
• Proven ability to translate technical performance and system health into clear business value.
• Excellent stakeholder management skills with experience engaging both technical teams and executive-level audiences.
• Strong communication and advisory skills, with high emotional intelligence and a consultative approach.
• Professional fluency in English and either French or German (required for EMEA coverage).
• Bonus: experience with DevOps practices, software development, or customer success tooling (e.g., Gainsight, ChurnZero, Datadog, Pendo).

Benefits:

• Flexible remote-first working model within a global, distributed team.
• Competitive compensation package with equity (stock options).
• Comprehensive healthcare coverage (UK and other eligible regions).
• Flexible paid time off to support work-life balance.
• Annual learning and professional development budget.
• Wellness, home office, and internet reimbursement allowances.
• Access to a diverse, multicultural, and inclusive global workforce.
• Annual global team gatherings and remote work travel opportunities.
• Inclusive parental leave policies and strong employee support programs.