Technical Success Manager (MSP) - AMER

About the role
Are you passionate about blending technical knowledge with customer success? At Lansweeper, we're on a mission to enable Managed Service Providers (MSPs) to thrive by seamlessly integrating our innovative solutions into their client ecosystems.
As a key driver of our service delivery and technical support, you'll collaborate with MSPs to ensure smooth onboarding, scalable adoption, and ongoing enablement. You'll also act as a trusted advisor, guiding them through integrations, troubleshooting, and optimizing their use of Lansweeper's tools. Your efforts will not only help MSPs maximize value but will also build lasting partnerships grounded in trust and results.
If you have a knack for network technologies, a problem-solving mindset, and a passion for empowering customers, this is your opportunity to make a real impact in a dynamic, global environment. Join us and take the lead in redefining MSP success! [MD1] [CK2]
[MD1] @Christina Klein - added, ok?
[CK2] great
Key Responsibilities
Pre-Sales Support

• Understand MSPs' technical requirements and demonstrate how Lansweeper can meet their needs

• Support our sales executives in giving technical demos to MSPs.

Onboarding

• Design and execute customer onboarding plans, ensuring Lansweeper adoption across MSPs' client networks.

• Assist in deploying and configuring the first customers of new MSPs ensuring they have guidance to successfully deploy the onboarding plans.

• Conduct regular check-ins to assess onboarding progress, address concerns proactively, and identify areas for improvement.

Enablement

• Conduct training sessions for professional service partners who function as an extension of our technical success team.

• Collaborate with our Readiness team to make sure material for enabling the professional services partners is available.

Adoption

• Evolve scalable onboarding programs to accelerate adoption and build frameworks for MSP growth.

• Host Open Office Hours bi-monthly to share product updates, best practices, and gain insights from the MSP community.

Technical Support & Guidance

• Serve as the primary technical contact for MSPs, building and nurturing relationships.

• Provide hands-on assistance with integrations, troubleshooting, and optimization of Lansweeper's solutions.

• Collaborate with product development and support teams to resolve technical challenges effectively.

• Participate in the Partner Advisory Board

Qualifications
What I bring to the table:

• A Bachelor's or Master's degree in Information Technology, Computer Science, or a related field.

• A proven experience in service delivery, technical account management, or similar customer-facing roles.

• A deep understanding of network architecture, infrastructure, and related technologies.

• Resilience and the ability to thrive in a fast-paced environment with a results-driven approach

• High emotional intelligence (EQ) and a servant-leader mindset.

• Exceptional written and verbal communication skills.

• Strong problem-solving and analytical abilities.

• Experience working collaboratively with diverse, cross-functional teams.

Going for gold?

• Fluent in Spanish and/or Portuguese for AMER region - Fluent in Spanish, French, German or Italian in EMEA region

• Certification in CompTIA Network+ or Cisco CCNA

• Familiarity with Lansweeper or similar network management tools

• Background in Managed Service Providers (MSP) environments

• Experience in a global company

Why Join Us?
This is an exciting opportunity to shape the MSP onboarding journey at Lansweeper and contribute to building scalable programs for a global audience. Be a part of a small, high-performing team dedicated to innovation and excellence in service delivery.
If you're passionate about making a measurable impact and thrive in a collaborative, fast-paced environment, we'd love to hear from you!
US: Diversity Statement - Equal Employment Opportunity
It is Lansweeper's policy to provide equal employment opportunity to all applicants and employees. Lansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.