Technical Support

Job Description:

• Provides technical support via phone or email directly to customers by diagnosing, troubleshooting, repairing and debugging dental equipment, dental CAD CAM software.

• Responds to situations where first-line remote support has failed to isolate or fix problems in malfunctioning equipment or software.

• Repairs and/or updates products at the office site (not field).

• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.

• Highest level of problem escalation.

• May be responsible for developing and conducting technical training for product lines.

• Normally degreed dental engineers or dental technician.

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Job Requirements:

• 3 to 5 years of experience in Customer Service with initial experience in cross-functional management or direct sales in dental business.

• Good knowledge Dental Technical aspects (should be able to work with different CADCAM Software)

• Good computer skills ( MS Office and other business communication tools).

• Knowledge of SAP is an advantage, and experience using a CRM system is strongly preferred.

• Fluent in spoken and written Dutch, French and English. (the role supports South/North Belgium, as well as the Netherlands).

• Commercial orientation, team player, customer oriented.

• Independent, organized and flexible.

• Good problem-solving skills.

• Create and follow cases/tickets with 2nd and 3rd level support, able to lead by example.

The role is hybrid Function, remote from home, and working some days from the office in Mechelen.

Operating Company:

Nobel Biocare

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.