Time zones: SBT (UTC +11) GMT (UTC +0) CET (UTC +1) EET (UTC +2) MSK (UTC +3) If you don't think you meet all the criteria below but still are interested in the job please apply. Nobody checks every box and we're looking for someone excited to join the team.
Highlights
💻 Work remotely and join us for our yearly team retreat In Thailand
👐 Join a meritocracy no politics needed (nor welcomed)
📖 We practice open-book management (understand how the business works and why what you work on really matters for our clients)
📚 We focus on learning and personal growth ($100/mo budget for learning/books/courses)
Company 🚀
QuickMail is one of the leading cold outreach solutions for lead generation agencies sending email and LinkedIn campaigns. It is used by organizations worldwide to reach out to potential clients generate leads book meetings and close deals.
QuickMail was started in 2014. We are 100% self-funded and composed of a small group of highly driven co-workers.
Our three core values could be summarized as:
- Solve a lot more problems than you create
- Be impactful instead of busy
- Be fearless in giving and receiving feedback
About the role
As part of our Customer Support team you’ll be the first point of contact.
We're looking for a proactive problem-solver who takes initiatives to help our users be successful with QuickMail (not just close tickets).
Your responsibilities will include:
- Solving the problem of our users with the best solution possible (including workarounds)
- Provide consistent communication and feedback from users to the team
- Ideate and drive initiatives to improve customer experience
- Write clear concise documentation to simplify complex or technical topics
- Develop a deep understanding of how QuickMail.com works know the system inside out
- Create accurate bug reports to help the developers understand where an issue is coming from and how to replicate it
Must-haves
- You solve more problems than you create and don't need hand-holding
- You're tech-savvy and love technical details
- You have the initiative and drive to take ownership of your role and raise the bar for the team
- Ability to give and take direct feedback regularly without getting defensive to help us all improve
- Can take informed decisions and move through uncertainty
- A fast and reliable internet connection and a good computer (at least 32 GB RAM) with a webcam
- Demonstrate that you have great attention to detail by entering koala when asked what is your favorite animal
- A fluent English speaker who excels at clear concise written communication (proper grammar spelling and punctuation)
- Comfortable working in European time zone
Bonus points
- Experience working as technical support in SaaS or other email software
- Experience working in a fully-remote team
- Experience in retail management
- Experience in coding
- Experience in a competitive environment requiring personal discipline (college athletics music esports etc.)
- Knowledgeable in the email ecosystem. (SPF DKIM and DMARC records email deliverability etc.)
Note: You may be asked to provide a short video. We recommend not beginning the application until you are in a suitable setting.