Technical Support Administrator

Summary:The Technical Support Administrator role, located at Dime's Hauppauge Headquarters or one of Dime's corporate offices, is responsible for responding to inquiries and requests for assistance with Dime's technical systems. This includes but is not limited to maintenance of desktop computers and related equipment in an Active Directory environment, the maintenance and configuration of a hosted PBX telecom solution, and the creation and maintenance of user accounts across a variety of bank platforms and products. Identify problems, troubleshoot, and provide advice to assist users. Coordinate with other IT areas to resolve problems as necessary.

Responsibilities:

• Diagnose and resolve end user support issues; consult with subject matter experts as necessary
• Maintain application users
• Monitor application availability
• Provide support for problem diagnosis and resolution between end-users and application vendors
• Install and maintain PC hardware, software, and peripherals using approved configurations
• Diagnose and troubleshoot PC hardware, software, and network connectivity issue
• Perform remote troubleshooting via phone/remote desktop; visit Dime branches, as needed
• Keep up to date on recent hardware/software trends and specifications
• Perform other related duties as assigned by management
• Assist users and resolve issues in a timely fashion
• Accuracy in recording support issues, work logs, resolution, and solutions
• Flexible shifts including weekends and on-call Sunday coverage

Qualifications:

• Bachelor's degree or related certifications with minimum 3 years' experience related to the duties, knowledge, and skills specified
• Administration of Desktop Central and related Manage Engine Products preferred
• Working with Service Desk Plus help desk software solutions preferred
• Administration of Altigen Phone systems preferred
• Experience supporting end users with Intune MDM preferred
• Strong organization, communication, and interpersonal skills
• Strong sense of responsibility, dependability, punctuality, and reliability
• Knowledge of Dime applications (Windows 10, Microsoft Office 365, Fiserv Premier applications) and Dime hardware (PCs, Mobile Devices, Cash Recyclers, ATMs, Printers, Scanners)
• Willingness to learn new technologies
• Ability to elicit information by asking appropriate questions

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)