Technical Support Advisor Fluent in French and English

Company Description

Sutherland is seeking a reliable and detail-oriented person to join us as Data Analytics- Associate manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

What We Are Looking For :

Sutherland Bulgaria is looking for motivated international Tech Support Advisors for a worldwide IT online protection product leader to join our dynamic, multicultural Team. If you want to become part of an exciting, positive and truly international environment where you can develop yourself professionally, get closer and work for industry global leaders in a variety of sectors, then this is the right place for you.

Are your ready to take your next career step? If yes, we’d love to hear from you!

Your Task:

In your day-to-day job you will answer variety of questions related to customer’s accounts, subscriptions, products, providing first class experience for our clients via phone and remote sessions.
Customer Service Skills: To assist customers when reaching support lines. Provide a great customer experience demonstrating empathy and politeness
Solve Problems: Clients will look for purchase/renew, account related issues, refunds. Handle voice and non-voice interactions with responsiveness and high quality;
Technical Skills: In Technical Support instances customer will need help to install, reinstall and fix any technical issue related to Antivirus Software.

Qualifications

Our Requirements: 

Excellent Verbal & Written skills in French(B2H/C1 Level)
Good Verbal & Written skills in English (B2 Level);
Previous Experience in Customer Service is an advantage;
Intermediate technical PC knowledge and ability to multitask
Communication skills and ability to maintain good relationship with customers, assisting them in finding the best solution;
Positive attitude and great interpersonal skills, with a “can do” attitude;
Ability to present complex information in a simple and understandable way;

Additional Information

You will GET: 

Fantastic working hours, weekdays only, and flexibility;
Long-term job security with a permanent contract 
Ability to work from home with a fully functional laptop
Extremely competitive salary; 
World-class on-the-job training; 
Additional health insurance and life insurance 
24 days of paid annual leave, 3 of which are wellness days. 
Food vouchers 
Clear career path within the company