Technical Support Agent (Japanese)

Blueprint is a technology company that focuses on digital transformation. We specialize in cloud and infrastructure, data platform and engineering, data science and analytics, organizational modernization and customer experience optimization.  We have a nationwide presence with offices across multiple regions and we serve customers in multiple industry verticals.

Why Blueprint?

We are innovators. Motivators. Thought provokers.  Our collective backgrounds bring diverse perspectives that enable us to consistently think differently.  We want you to bring your biggest and best ideas to help positively impact our culture, clients and the community around us. We believe in the importance of a healthy and happy team, which is why our benefits include full medical, dental and vision coverage, as well as paid time off, 401k, paid volunteer hours and tuition reimbursement.

What will I be doing?

Blueprint is looking for a Japanese Speaking Escalated Technical Support Agent to join us as we build cutting-edge technology solutions! We are looking for an experienced, highly organized, support professional who will play a critical role in ensuring compliance of our Service Level Agreement (SLA) and Statement of Work (SOW). The Escalated Technical Support Agent will also be in direct contact with our client and must be able to communicate in a professional manner.

Qualifications:

• Candidate must have thorough computer hardware, software and networking understanding & experience
• Extensive knowledge of gaming distribution platforms
• Maintain good attendance record
• Exceptional written and verbal communication skills
• Maintain poise, diplomacy, and professionalism always
• Excellent interpersonal, organizational and relationship building skills
• Strong problem solving and business decision making abilities
• Able to perform with little or ambiguous guidance
• Able to self-resolve and research issues with little oversight
• Able to prioritize tasks and manage multiple priorities simultaneously
• Able to de-escalate user complaints
• Must be able to work in a fluid, multi-cultural, close-working, diverse environment
• Must have written and verbal fluency in Japanese

Salary Range
Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: ($24.50 - $27.00). The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range.

Equal Opportunity Employer
Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. 

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: [email protected]

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

•    Medical, dental, and vision coverage
•    Flexible Spending Account
•    401k program
•    Competitive PTO offerings
•    Parental Leave
•    Personal paid Volunteer time to support our community
•    Opportunities for professional growth and development

FLSA - Job Classification: Non-Exempt - Hourly, Full Time Position

Location: Bellevue, WA