Technical Support Analyst

At Oshkosh, we build, serve and protect people and communities around the world by designing and manufacturing some of the toughest specialty trucks and access equipment. We employ over 15,000 team members all united by a common purpose. Our engineering and product innovation help keep soldiers and firefighters safe, is critical in building and keeping communities clean and helps people do their jobs every day.

THE ROLE:

Responsible for supporting enterprise organization information technology requests, incident management, and outages. Appropriately route problems to the correct point of contact for immediate resolution or further escalation. Ensure customer satisfaction and operational excellence across enterprise end users.

YOUR IMPACT:

• Providing day-to-day operational support and troubleshooting for the end user support ecosystem using appropriate standards for installation, configuration, response time, and ensure customer support excellence.

• Working on small projects and operational tasks

• Intimate knowledge of the ITIL process, ticket resolution, and stakeholder response

• Enhance technical knowledge and capabilities through training, understanding technical/organizational direction, and cross-training.

• Support and troubleshoot software applications on desktop and laptop computers, including basic to advanced operations and general computer use.

• Foundational troubleshooting network and connection issues for AV equipment, OT gear, and telephony (Cisco/Avaya).

• Document user requests and actions in ServiceNow ticketing system.

• Foundational troubleshooting client device break-fix, IMAC, imaging, and incident response support (PC, laptop, iPad, USB encryption, etc.).

• Directly en

• erPoint, Outlook, OneDrive, Teams, etc.).

• Other duties as assigned.

• Regular attendance is required.

YOUR SKILLS AND EXPERTISE:​

• Two (2) or more years of experience in the field or in a related area.

• Hardware, operating systems, ITSM, ITIL

• Written and verbal communication skills, customer service, issue resolution, and problem solving

STANDOUT QUALIFICATIONS:

• Bachelor's degree in Information Technology or related field.

Pay Range:

$56,600.00 - $88,400.00

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at [email protected].

Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.