Technical Support Analyst

We're looking to bring on a motivated Technical Support Analyst with experience in troubleshooting customer issues to provide technical support for the broadcasters, affiliates, and users of our main platform. In this role, you will collaborate closely with the Customer Support and Quality Assurance teams to reproduce customer issues, identify bugs, and provide solutions.
We have a robust training plan, so your first 60 days in this role will be dedicated to learning the ropes and setting you up for success. If you're excited to take on new challenges, self-motivated with a growth mindset, and looking to learn the ins and outs of how an application works, apply today.
Who We Are:
Multi Media, LLC owns and operates one of the most popular live streaming entertainment platforms in the industry, with 10million daily users and 700 million clicks monthly. Multi Media's mission is to democratize streaming by providing unparalleled service platforms that are easy to use, where content creators can build safe and inclusive communities for meaningful virtual connections.
What you'll be doing:

• Work with customers to solve their challenging technical problems on our web application, including browser issues, Internet connectivity, and light mobile and desktop-related troubleshooting
• Identifying trends and reporting application issues to bridge the gap between development and customer support teams
• Reproduce customer issues and create detailed bug reports so we can get ahead of recurring issues

Requirements
Skills you already have:

• Technical customer support or related IT experience
• Experience troubleshooting customer issues and investigating the source of bugs or website outages
• Curiosity to solve complex problems on your own before involving senior team-members
• Strong knowledge of supporting macOS devices to support the majority of our users
• Excellent communication skills and have previous experience assisting users via email
• The ability to complete up to 50 support tickets daily

Benefits
What You'll Get:

• Fair and competitive base salary
• Fully Remote Optional
• Health, Vision, Dental, and Life Insurances for you and any dependents, with policy premiums covered by the Company
• Long & Short term disability insurance
• Unlimited PTO
• Annual Year-End Company Closure
• Optional 401k with 5% matching
• 12 Paid Holidays
• Paid Lunches in-office, or if Remote, a weekly food stipend via Sharebite
• EAP and Employee Recognition Programs
• And much more

The Base Salary for this position is $65,000 USD annually. This reflects base salary only and does not include additional compensation or benefits. The range displayed reflects the minimum and maximum range for a new hire across the US for the posted position. A candidate's specific pay will be determined on a case-by-case basis and may vary based on the candidate's job-related skills, relevant education, training, experience, certifications, and abilities of the candidate, as well as other factors unique to each candidate.
Multi Media, LLC is an equal opportunity employer and strives for diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage people from underrepresented groups to apply!