Technical Support Analyst

InvestorFlow is the only company of its kind to deliver industry specialized CRM, built on Salesforce, and digital portals to help alternative asset firms find opportunities, create and manage relationships, and turn relationship insights into action with increased productivity and transparency.

Join our fast-growing fintech company in Santiago de los Caballeros, where innovation and collaboration drive everything we do. As a Support Resource, you’ll play a key role in providing technical support, troubleshooting software issues, and working with cross-functional teams across the US and UK. If you’re passionate about technology and ready to grow in a dynamic, high-energy environment, this is the perfect opportunity for you. With a supportive team, your voice will be heard, your ideas valued, and your career will flourish

You will

• Provide technical support for software applications and troubleshooting for end users.
• Assist in the onboarding and integration of new software solutions.
• Learn and adapt quickly to new technologies and systems as part of our continuous improvement efforts.
• Collaborate with teams in the US and UK to address and resolve software issues.
• Participate in technical projects, offering insights and solutions from a support perspective.
• Contribute to team knowledge sharing, ensuring the team stays informed on the latest developments.

You have

• Education: Associate degree or higher in Computer Science, Information Technology, or related technical field, or equivalent work experience in a technical role (e.g., Software Support Engineer, Developer, IT Support Specialist, etc.).
• Work Experience: Recent technical or semi-technical graduate OR 1-2 years of relevant experience in a technical role (internships or part-time work in technical roles are acceptable).
• Technical Aptitude: Basic understanding of software applications and a strong willingness to quickly learn new technologies.
• Language Proficiency: English skills at a B2+ to C1 level to ensure effective communication with US and UK teams.
• Soft Skills:
• Strong problem-solving abilities and adaptability.
• Good communication skills and team collaboration.
• Ability to work independently and manage multiple tasks efficiently.
• Other Considerations:
• A demonstrated interest in technology, through personal projects, extracurricular activities, or self-learning.
• A proactive approach to challenges with a positive attitude.
• Alignment with our core values (RECIPES) and a driver/growth mindset.

InvestorFlow is an investor and deal engagement platform that prioritizes intelligent digital experiences, productivity, and engagement. Our cloud-native platform integrates deal flow management, fundraising, reporting, and investor services. We are proud to serve over 175 clients, including 25 of the top 50 alternative asset managers, managing more than $6 trillion in assets, 750 funds, and 90,000 LPs. Headquartered in Menlo Park, California, we are committed to driving innovation and inclusivity in the financial industry. To learn more about our company, please visit www.investorflow.com.