Technical Support Analyst

At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals.

We are currently seeking a Technical Support Analyst join our team in Wichita, KS.This role is an integral part of our technology team by providing network and procurement support, end user support, incident response, and communicating with others across the organization.

A successful candidate will have:

• Exemplary customer service experience
• Critical and analytical thinking skills
• Confident and articulate communications skills
• Initiative, accountability, and strong work ethic
• Technical problem resolution skills
• Strong attention to detail
• The ability to treat highly confidential information with utmost urgency
• An understanding of and commitment to our values
• Attitude and aptitude to engage in continuous development

Essential functions of the role:

• Evaluate, assist, and complete all Tier II technical requests from Emprise Bank associates
• Oversee the imaging and deployment of corporate software, hardware, and upgrades
• Facilitate end-user hardware training
• Provide recommendations and implementations of technology solutions
• Travel to branches as needed to assist with technology needs
• Configuring, troubleshooting, and managing Windows Server OS, VMWare, and Windows 10/11
• Network troubleshooting - IPv4, TCP/IP, Switching and Routing hardware (Cisco and HP)
• VOIP/Telephony Support- Mitel Phone system, SIP
• Printer, Scanner, and Fax setup and management
• Participate in on-call rotation for critical after-hours support
• Active Directory Administration - User, Groups, GPO, DNS, and DHCP
• Remote Access support - VPN, Tokens, and Firewall

Requirements

• High School Diploma or GED required
• College degree preferred
• 2+ years of network or systems administration experience required
• Working knowledge of common network protocols (DNS/DHCP/IP-space management)
• A+, Network+, Security+, or other IT related certifications preferred
• Experience with VMware ESXi administration, Windows server administration, VoIP technologies, Hypervisor, Cisco networking/router, or network switches
• Experience troubleshooting and supporting Microsoft Office 365 preferred
• Experience working in a managed cloud environment (Azure/AWS) preferred

Hours: (40 hours per week)

Monday - Friday: 8:00am - 5:00pm

Saturday: As needed

Benefits

In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!

At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

To learn more, please visit our website at www.emprisebank.com.

Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.