Technical Support Analyst

WellSky is seeking a Technical Support Analyst in or willing to relocate to the Kansas City metro to join our Human & Social Services team. As a Technical Support Analyst, you will provide application support to our clients, leveraging a variety of tools to troubleshoot and resolve application support issues. You will also work with Support Engineers, Solution Management, and other resources across the company in order to shape and drive forward the evolving vision for WellSky's Connected Networks. Our goal is to ensure that our clients feel supported and can focus on providing care to the populations they serve.

A day in the life!

You will be responsible for the following:

• Providing superior customer service and ensuring outstanding quality
• Troubleshooting and resolving WellSky Human Services application issues
• Collaborating with and supporting other team members
• Partner with development and solution management groups for unresolved issues when needed, and maintaining ownership of cases through their resolution
• Completing thorough documentation of issues
• Ensuring individual KPI response and resolution times are met
• Perform other job duties as assigned

Do you have what it takes?

Required Experience:

• Bachelor’s degree in a related field
• 2-4 years related work experience

Do you stand above the rest?

Preferred Experience:

• Experience engaging with customers
• Experience using analytical tools such as Excel or SQL
• Experience with HL7
• Experience in healthcare support

Additional job expectations applicable to this position include:

• Willingness to work additional or irregular hours as needed
• Working in accordance with corporate and organizational security policies and procedures
• Performing other responsibilities as assigned

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical, dental, and vision benefits
• Mental health benefits through TelaDoc
• Prescription drug coverage
• Generous paid time off, plus 13 paid holidays
• Paid parental leave
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year