Technical Support Analyst (Contract) - German Speaking

Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working, our teams come together to create leading revenue management solutions that accelerate our clients' growth through revenue optimization.
Now we just need you!
Provides technical support for Salesforce software applications by applying knowledge of software usage, features, and functions. Routinely leverages that knowledge to resolve customer issues and influence software direction.
What you'll be doing...

• Provides technical support and resolves customer issues in primary support areas.
• Proactively communicates carefully and effectively with customers and experts during the problem resolution process. Accurately documents and specifies information in the tracking system during the entire track life cycle.
• Manages internal and external expectations and project pressures including coordinating/managing problem escalation activities and communications.
• Routinely builds knowledge of IDeaS language and procedures, and programming skills. Applies expertise to suggest software features, and troubleshoot, diagnose and resolve software problems.
• Participates in the product lifecycle with other groups/divisions to improve the quality and design of future software releases and influence product direction based on software knowledge, and customer feedback. Acts as an advocate for the customer.
• Reviews product documentation and education courses for technical accuracy, consistency, and user's point of view. Collaborates with documentation and education staff on modifications to these deliverables.
• Shares product knowledge by authoring software usage, problem, or sample notes, technical papers, technical presentations, and engaging in the SAS Communities.
• Suggests, manages, and implements special projects to assist Technical Support, users, or other teams. Might undertake initiatives by using appropriate tools and techniques to benefit the business

What you'll bring to us...

• Effectively communicate and work across departments within Technical Support to solve a problem
• Can determine software circumventions when fixes are not feasible

We Support Who You Are....
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you're launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.
Additional Information:
To qualify, applicants must be legally authorized to work in the United States , and should not require, now or in the future, sponsorship for employment visa status.
SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights . Also view the Pay Transparency notice.
Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.
Resumes may be considered in the order they are received.
IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment.
IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
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