Technical Support Analyst II

ABOUT THE COMPANY

More than just another design shop or contract manufacturer, Cirtec offers a uniquely comprehensive range of vertically integrated capabilities. Cirtec specializes in complex, difficult to produce components and devices in today's most advanced product technologies including, neuromodulation, implantable drug delivery, cardiac rhythm management, ventricular assist and interventional devices and delivery systems. We have the capabilities needed to bring products to full production, including assembly, packaging and testing, and in-house sterilization.

Our employees have the expertise needed to design innovative devices, solve complex design challenges, and help bring our customers' devices to market. If you are interested in working in a fun, challenging, fast-paced environment with a company that is growing and providing leading edge technology, Cirtec is the company for you!

JOB SUMMARY

This position is primarily responsible for providing technical support to resolve Requests and Incidents reported through the company's Service Desk platform. This is a tiered position that allows for professional growth and increased responsibility.

ESSENTIAL RESPONSIBILITIES

• Provides timely response to and resolution of IT Service Desk Requests and Incidents
• Meets or exceeds established SLAs for ticket response and resolution times.
• Installs, configures, troubleshoots, and supports company desktops, laptops, tablets, and peripherals.
• Installs, configures, troubleshoots, and supports company and commonly used software applications.
• Maintains Microsoft Active Directory user profiles and group memberships.
• Provisions user access & security for various systems and applications
• Provides support for select IT infrastructure and network projects.
• Supports and helps troubleshoot WAN, LAN & wireless issues.
• Sets up breakroom equipment for company-wide conference calls.
• Provides ongoing maintenance for a mixed Microsoft Windows desktop environment.
• Supports telephone system and all other communication media, including video conferencing.
• Installs, troubleshoots, and supports Microsoft O365 applications.
• Adheres to existing IT department protocols and governance.
• Maintains local inventory levels of laptops, desktops, tablets, and all peripherals. Issues Purchase Order Requests as needed to fulfill and maintain safety stock.
• Maintains and troubleshoots various manufacturing & production systems, and coordinates with vendors as needed.
• Communicates with local IT vendors and contractors to help supplement IT projects, infrastructure, coverage, and technical support as needed.
• Performs other duties as assigned.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

QUALIFICATIONS

• 5+ years of PC and various hardware troubleshooting in a manufacturing environment (preferably, medical device manufacturing)
• 5+ years of Active Directory maintenance and support
• Strong technical understanding of networking and internet protocols
• Solid problem-solving skills
• Excellent customer service and communication skills
• Attentive to detail
• Some college and/or Technical School Degree
• CompTIA A+ or MCDST (Microsoft Certified Desktop Support Technician) is preferred.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is also frequently required to stand, and/or walk. The employee must occasionally lift and/or move up to 50 pounds while moving IT equipment or small packages. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Protective Clothing Required: None

WORKING ENVIRONMENT

Work is performed in office, manufacturing, and cleanroom environments. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those that an individual encounters while performing the essential functions of this position.

WHAT WE OFFER• Ability to work on cutting edge lifesaving products• 401(k) retirement savings with a company match• Training and career development• Tuition assistance• Health care and well-being programs including medical, dental, and vision• Paid time off• Sign-on and referral bonuses• Employee appreciation events• Employee recognition program• Clean and well-lit production areas

EEO STATEMENT

Cirtec Medical Corporation is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer

Cirtec Medical Corporation considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender identity, national origin, ancestry, protected veteran or disability status or any factor prohibited by law. Cirtec Medical Corporation and all of its related companies fully endorse equal opportunity for all. Cirtec Medical provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in the job application process