Technical Support Analyst L1

About the role:

This job will provide advanced technical support services to TD SYNNEX Customers. Position will assume multiple roles during its dynamic work schedule to provide 24*7 coverage together with TD SYNNEX's Support Team, such roles include incident handling & response, report delivery, proactive monitoring, preventive maintenances & onsite visits. Support will be provided to a wide variety of IT infrastructure technologies.

What you'll do:

This position will assume, during your work shift, the 24x7 monitoring of all customers subscribed to the Monitoring Service, reacting in the first instance to possible problems that may occur.

• Monitoring Service, reacting in the first instance to possible problems that may be alerted by the SAMA monitoring system alerted by the SAMA monitoring system.
• You will assume 24x7 support tasks, performing the basic follow-up of support incidents that may arrive by mail and/or telephone.
• You will actively collaborate in the attention of remote management requests from customers.
• You will support in the generation of periodic or punctual reports to customers. Due to your visibility
• You will also adopt a pre-sales position and generate business opportunities in the form of new services or products.
• You will attend specific training on products monitored, supported and/or managed.

What we're looking for:

• 1+ years working as an L1 Support Engineer.
• Bachelors Degree.
• Network arquitecture and operative systems skills.
• Firewalls, Routers & Switching skills.
• Knowledge on AWS
• Network monitoring skills.
• Teamwork.
• Analytical skills.
• Active communication skills.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!