Technical Support Analyst, New York

Brunswick is a strategic advisory firm focused on critical issues. Our purpose is to help the great value-creating organizations of the world play a more successful role in society.

We advise on critical issues at the center of business, politics and society, and help our clients – the leaders of large, complex organizations – understand and navigate these interconnected worlds.

Brunswick is one firm globally, operating as a single profit center. This allows us to respond seamlessly and effectively to clients’ needs wherever they are in the world.

Founded in London in 1987, Brunswick’s global partnership has grown organically to 27 offices in 18 countries. We began as a M&A and financial communications firm and, over time, expanded our capabilities to provide expert advice to our clients on a range of business critical issues. We invested in new offices, sector teams and practice groups including investor engagement; shareholder activism; governance; regulatory and public affairs, including geopolitical; crisis; litigation; social issues including climate change and diversity, equity and inclusion; cybersecurity, data and privacy; employee engagement; digital communications; opinion research and analysis, and; creative services.

Our CEO is Neal Wolin, based in Washington, D.C. Our Chairman is Sir Alan Parker, based in London.

Maintaining and strengthening a diverse workforce and inclusive workplace are pillars of Brunswick’s culture and key to our future success. Valuing and supporting every colleague as an individual while helping them reach their full potential is critical to attracting and developing our greatest strength – our people. By embracing our differences and diverse perspectives we create richer experiences within our firm and enhance the quality of the ideas and advice that we deliver to our clients.

In the U.S., we have offices in Chicago, Dallas, New York, San Francisco and Washington, D.C. In Brazil, we have an office in Sao Paulo. We advise clients on, among other things, domestic and cross border M&A, IPOs, activism, capital markets and investor relations, public and regulatory affairs, geopolitical issues, litigation, crisis, cyber, employee engagement, digital, opinion research and on broader reputation campaigns.

Colleagues in the U.S. are drawn from a variety of backgrounds and consist of in-depth industry and sector experts from banking, law, accounting, politics, government, journalism and the media, consulting and elsewhere. Our U.S. CEO is Nik Deogun.

For more information on Brunswick, including our offices and client offers, please visit our website: www.brunswickgroup.com

The Opportunity

Brunswick Group is looking for a proactive, skilled and approachable Technical Support Analyst based in our New York office. In this role, you will provide daily onsite, face-to-face technical assistance to the local New York team. Additionally, as part of the global ICT team, you will provide both telephone and remote desktop support to the rest of the Brunswick offices in the United States, as well as the broader Brunswick offices globally.

Knowledge and Technical Acumen:

• Minimum two years of experience working in a Helpdesk/Desktop environment
• Working within a process-mature environment (ITIL Environment)
• Use of helpdesk service management systems for logging calls or requests
• Excellent problem solving and troubleshooting skills
• Cloud and On-Premise system administration such as Office 365 and Microsoft Exchange Center
• Solid administrative understanding of Microsoft Active Directory
• Knowledge of networking and topologies including WAN, LAN, TCP/IP, DNS and DHCP
• Experience in MS Office Suite up to version 2016
• Windows 10 and MacOS support experience
• Cisco IP Phone and conference phone
• Desktop & Mac build re-imaging systems
• Supporting HP printers and Canon copiers
• Polycom Video / Audio conference & presentation set up for meetings (Familiar with BlueJeans, Webex, Skype, Zoom).
• Experience in MDM platform such as MS Intune
• Experience in both cloud and local file systems
• Knowledge of multi-factor authentication
• Security awareness and common security threats
• Good knowledge of laptop and desktop hardware
• Working knowledge of Anti-Virus and threat protection systems

Skills

• Excellent client service, time management and organizational skills
• Strong communication skills with the ability to explain complex information in a simple and non-technical way
• A high degree of motivation and enthusiasm; flexible self-starter with can do attitude
• Works comfortably as part of a team
• The ability to listen and assimilate information
• Ability to work on multiple concurrent work streams
• Calm and confident under pressure
• Able to adapt to new ideas and apply creative problem-solving skills
• Interested in new technology and keeping up to date with new methods, tools and the wider technology market

While not required, the following would be a plus:

• International work experience or knowledge

• Multi-lingual

Brunswick Group Inclusion and Diversity Statement

Maintaining and strengthening a diverse workforce and inclusive workplace are pillars of Brunswick’s culture and key to our future success. Valuing and supporting every colleague as an individual while helping them reach their full potential is critical to attracting and developing our greatest strength – our people. By embracing our differences and diverse perspectives we create richer experiences within our firm and enhance the quality of the ideas and advice that we deliver to our clients.

Compensation & Benefits

The applicant who is selected for this position will be eligible for the following compensation and benefits: 

In New York City, the range of base compensation will be: $100,000 - $110,000.

If an offer is extended to an applicant in New York City, the applicant will be paid in line with this range and based on the applicant’s experience and qualifications. This range applies only to the New York City position, and salaries in other offices and regions will vary based on an applicant’s experience and qualifications, as well as the competitive landscape.

Bonus Eligibility: Annual discretionary bonus contingent upon individual performance and the overall performance of the Firm.

Benefits: Medical, Dental, and Vision insurance. Disability insurance. Employee assistance program. Flexible spending account. Health savings account. Life insurance. Paid Time Off: Vacation and sick leave, as well as paid Bank Holidays. Firm-sponsored 401K Plan with 3% safe harbor contribution of base and bonus – immediate vesting.

Other: Career training and development opportunities and employee discounts.