Technical Support and Monitoring Analyst

As our business expands, we are currently looking for a Technical Support & Monitoring Analyst to join our 24/7 team.

• Incident and request management for Processing and IT infrastructure, including daily reporting
• Level 1 support for internal and external customer organizations and partners
• System support & monitoring - using various tools for checking any system malfunction and troubleshooting
• Daily cooperation with International Card Organizations (Visa, Mastercard, UPI, American Express) and their technical departments
• This position mainly relates to technical tasks from a system point of view; it does not include direct communication with cardholders or any kind of direct end client support activities

Working hours:

As our CL1 Monitoring Center department works 24/7 during the whole year, working hours are organized in 12-hour day (7.30 am-7.30 pm)/night shifts (7.30 pm-7.30 am), averaging 15 shifts per month. Shift schedule is defined on two months’ basis.

• General understanding of IT technologies
• Skill to perform several tasks at the same time (multitasking)
• Ability to prioritize tasks when multiple issues are ongoing
• Work in team environment
• Self-motivation with good team spirit, keen to learn new things
• Very good knowledge of English language (verbal and in writing)

• Intensive training courses in the first 2 months
• Hybrid working model (night shifts and some day shifts are from home, after the training period)
• 25 vacation days + other leave benefits
• Private health insurance
• Stimulating compensation package
• Rewarding program
• Possibility to learn and advance according to skills and performance within the team and to different departments
• Team buildings
• International working environment