Technical Support Associate

commercetools - we are:

• The competitive sort: We didn’t become the fastest growing, highest ever valued SaaS software company in digital commerce with nearly 100% year-over-year growth by sitting on the sidelines.
• Inspired: Continually exploring what’s possible — the innovators of headless commerce, the visionaries behind MACH — our patented tech has radically disrupted the world of enterprise ecommerce software - and we are just getting started. 
• Valued: Smart, strong, passionate individuals hailing from over 50 countries across the globe, speaking over 43 languages, and collectively embracing diversity, encouraging inclusion, and fostering a culture of caring.
• Driven: We push the limits, technology, and ourselves to retain the trust of some of the world’s leading and fastest growing brands every single day.

The Opportunity:

As our Technical Support Associate, you will be responsible for providing technical support to employees of our rapidly growing cloud-based ecommerce company, including providing remote and in-office support, and onboarding and off-boarding of employees. Our ideal candidate will have excellent troubleshooting and customer service skills. 

This role is located in our Durham, NC (US) office and has a hybrid working schedule with 2-3 days in-office per week. 

Your Mission:

• Provide remote and in-office technical support to employees
• Document all support issues and update the knowledge base
• Troubleshoot and maintain company infrastructure
• Onboard and off-board employees; be the primary point of contact for South and North America
• Maintain inventory of hardware assets
• Stay up-to-date on the latest IT trends
• Perform other duties as assigned

What you need to succeed:

• Around 1-2 years of experience in a help desk role supporting Mac environments, networks, and applications
• Google Suite administration experience
• Experience using mobile device management (MDM)
• Contributes technical and procedural knowledge to our company Knowledge Base
• Strong problem solving and troubleshooting abilities
• Excellent written and verbal communication skills
• Ability to prioritize and multitask
• Customer service-oriented attitude
• Ability to work independently and as part of a team

Tech at commercetools:

We Are Open Source And Innovative By Design

🚀 We make rapid progress by being early adopters of React, Scala, and GraphQL

📋 We share & contribute to the open source community: https://github.com/sangria-graphql

⚙️ We <3 Automation and Machine Learning

We care about your Growth and Well-being

☀️ Remote Work: Up to 60 days/year from a country different from your base country  

💻 Open Learning & Development Budget

📚 ct Academy: Regular internal training sessions

🙌 Our Benefits: Check them out here

⌚️ Flexibility: Morning person or night owl? We believe in outcome and motivated staff

🚀 Mindset & Growth: A diverse, creative workspace with an international culture & learning environment

For US-based roles

🩺  Well-Being: 100% employer-covered medical, dental, and vision insurance for staff and dependents

🌴 Work-Life Balance: Generous time off for personal time, vacation, parental leave, holidays, well-being, bereavement and volunteering

💰 Prepare For Your Future: 401k with company match

👐 Get Involved: Opportunities to join our Happiness Committee, Engage the Change DEI organization, Culture Committee, fitness challenges, artistic channels, and more!

💪 Our differences make us stronger 

We believe that our diversity makes us a stronger team. We hire great people from a wide variety of backgrounds - not just because it’s the right thing to do, but because it makes us better.

At commercetools, we are proud to be an equal opportunity workplace. We are focused on fair hiring practices regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Are you ready? Come grow with us!

🔍 Are you looking for something else? Check out our Career Page and our Website for more information.