Technical Support Associate II

Job Description

Serve as the primary customer contact for AlarmNet central stations and web portal users to ensure all customer needs and expectations are met. Responsibilities include:

• Respond to customer inquiries (phone calls and email) regarding services offered, billing questions, website problems, new customer signup and other related issues.
• Communicate cross-functionally with other departments such as Technical Support, Customer Service, Hardware Engineering, and Website Engineering, to resolve customer issues.
• Assist other agents with administrative duties.
• Help Resideo be the customer's top choice by delivering excellent customer care.
• Build up your business acumen while learning to address customer needs.

JOB DUTIES:

• Facilitate issue identification and analysis
• Investigate and resolve technical issues
• Track requests resolution
• Provide website training
• Build relationships with customers
• Test products & software
• Develop and share knowledge

YOU MUST HAVE:

• Strong verbal and written communication skills
• 1 year or more of Customer Service Experience
• High School Diploma or equivalent.

WE VALUE:

• Extensive customer facing experience
• Experience in Technical Support
• Experience in the security industry
• Experience with Salesforce.com
• Experience with Microsoft Teams

Benefits: Resideo provides comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, 401k Plan, vacation and holidays.

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About Us

Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.