Technical Support Associate_Mandarin Speaking

Chowbus is a SaaS (Software as a Service) company that began as an online platform for food ordering, payment, and delivery. The company has since shifted its focus to providing an all-in-one POS (point-of-sale) system tailored to the evolving needs of the restaurant industry. Headquartered in Chicago, Illinois, Chowbus serves over 2,000 restaurant partners across 20 major U.S. cities. Our mission is to build the most comprehensive ecosystem to empower restaurants.

The Technical Support Assistant is responsible for assisting restaurant post-installation support. This role will interface with both restaurants and the Technical Support team to optimize Chowbus’ service in the local markets where we operate. 

What You'll Focus On

• Assist the Technician with installation work, including but not limited to preparing equipment or parts, receiving and checking equipment shipments. Monitor the operations of the newly installed POS system in the restaurant and provide technical guidance as needed.

• Receive and adjust Field Service work orders, monitor work order status, and promptly resolve work order issues

• Receive feedback from restaurants, resolve issues or forward them to the Technician, and promptly update the restaurant on the progress and results

• Fill out and submit various company-required forms on time

• Be available to answer calls promptly, pay attention to and respond promptly to messages in the technical groups on Slack and WeChat

What You Bring

• Bilingual proficiency in English and Mandarin required
• 1+ years of relevant experience highly preferred
• Possess some knowledge of network engineering
• Prior startup experience preferred
• Detail-oriented and possess strong learning abilities
• A valid driver’s license and a reliable vehicle is required

What We Offer

• A fair compensation package
• Medical, dental, and vision insurance
• 401(k)
• 100% employer-paid Short-Term Disability (STD)
• 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
• 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
• Company holidays
• Birthday off
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Fuel reimbursement